Everett Auto Clinic - Everett (WA)

5 /5 Paul Barbeau: Superior quality of service. This is where you go when you need quality work done by VERY experienced auto mechanics. Paul B.

5 /5 Emily Soloman: This is a two part review since I never got around to writing about the first time I worked with Everett Auto Clinic. On February 14th, 2019 I bought a 1988 Toyota Supra Turbo Targa with a manual 5-speed for about 4.5k. Which, even back then was a steal. I was a little sketched out and held off on leaving a review half expecting the car to break down. Jeff the owner disclosed (Before the sale) the car had leaking valve stems which I never got around to fixing but nonetheless I owned and drove that car daily for 3.5 years. Wish I never sold it. During ownership, the only breakdowns and necessary repairs included: A torn turbo outlet hose leak (Which only meant fuel cut during heavy boost), TPS wiring (Mind you every Supra has this issue), leaking valve covers, and replacing the spark plugs frequently due to oil leaks from the valve stems and valve cover. All of which were minor cheap repairs. The only major and final break down it had was a failing CPS due to old oil seepage from the valve covers. 10/10 despite being old it was a hell of a deal and a reliable sports car. I’d buy again from these guys if they had another one. Fast forward to today, I have a 1989 Honda Accord Hatchback that decided to die on the freeway. Right on the freeway ramp from Lake Stevens. Terrific place to be. Miles away from home and with no garage or space to work on anyway I decided to call AAA and have them tow it to the nearest shop. Everett Auto Clinic happened to be in the area so of course I went with them. Jeff and the gang were quick to diagnose at a reasonable price. Keep in mind, I’m more of a do-it-yourselfer just to save on money. In less than a day I got a call back explaining my issue was a stripped Timing Belt. Jeff explained the possible outcomes and prices if I went through with the repairs and there happened to be any underlying issues. As a woman, sometimes this can be a make or break moment as there has been instances in the past shops have tried to add parts/unrelated repairs in a shady way. These guys were very transparent and honest. They kept me updated and informed on related parts that would need replacing while everything was off (To save on labor down the road). As well as very efficient and timely in the repair. I’m happy to say my Honda is back on the road and running great. For a great price too. You guys may have to deal with the heater core on my truck next lol. Thank you for all you guys have done!

5 /5 Marci Velasco: I was driving home in rush-hour traffic and my vehicle started to shake. I pulled over and called Levi at Everett Auto Clinic. I told him what was going on and he advised me to have my vehicle towed to the shop. My road side assistance was not responding or dispatching a tow truck. I called Levi at Everett Auto Clinic back and he shared with me a number of a friend who owns a local tow company. I called Mike with Everett Towing. He was to my location in under 30 mins. It was the end of the day so I used the after hours drop box. The next afternoon they called me midday told me what they had found. I requested they proceed with the repair. They had it fixed by end of day which was awesome! The shop deserves six stars. They have saved me more than once. They’re honest, reasonably priced, and I trust them. Great customer service. Levi you went over and beyond! Thank you

5 /5 Jacob (Jake R): Very helpful staff. Called about a car they had inspected for a nearby dealership. The person who answered was kind, answered all of my questions thoroughly, and didnt try to rush me.

1 /5 David Barker: Highly unimpressive to say the least, and is it any surprise? Theres a reason why auto repair shops arent exactly the most prestigious institutions in our society. To be sure, this shop buttresses the stereotype. I called to initiate the process of receiving an estimate for repair on a broken front axle, and I initially spoke with a young man who was very polite and attentive. He took down my information and said the owner, Jeff, had stepped out briefly but would be back any minute and would call me back within 15 minutes. After about an hour I had not received a call back yet (no problem—shops get busy; I understand), so I followed up by calling the shop back. Whereas earlier the young man had answered the phone professionally (stating the name of the business, etc.), this time Jeff himself answered with a simple "hello," followed by a long silence. I very plainly and uneventfully stated who I was and the reason for my call, but about 5 seconds into my sentence I was interrupted by Jeff announcing very loudly into the microphone that he doesnt give estimates over the phone and that I would need to bring the car in physically. This, of course, is entirely reasonable; I have no problem bringing the car in, and thank you for letting me know. But little did I know, the best part was yet to come. I wouldnt say that Jeff was screaming at me, but he was very clearly irritated that there was a customer—even a polite customer like me—on the phone at all, and he was being emphatic. Then, just as I was about to tell him thank you and Ill bring the car in, he hung up—just hung up the call entirely. So to be clear, I cant fairly comment on the quality of the repair service at this facility, since I was not and will never become a customer of theirs, but if youre looking to do business with an even reasonably well-adjusted human who treats you like an actual customer (in any way, really), then I would personally suggest you look elsewhere. As for Jeff? Well, I wish him the best. Sometimes in life, people like this need our sympathies more than anything else.