EvergreenHealth Monroe - Monroe (WA)

1 /5 Desi R.: Run, do not walk. RUN from this hospital if you can. Go to Kirkland. It may just save your life! And probably will. My mother came here several times and they were awful. They mis diagnosed her on several levels and several occasions. No one we ever saw was capabale of saving anyones life or properly diagnosing anything. They really didnt care or give much thought to anything we told them or anything they did.. Little did we know it was cancer eating away at her the whole time. As an elderly smoker, you think that wouldve at least crossed their mind. They blamed pneumonia, they blamed back and sciatica pain... chalked it up to whatever but never further investigated and led us to believeshe would get better with meds... They never gave the scans she needed and always said it was something else. Bumps on her head They said they were probably cysts and nothing to worry about. NO SCANS. Kirkland scanned immediately and we learned they were lesions from cancer. I wish I could give these peolle negative stars. Kirkland diagnosed her within minutes and had her in IMMEDIATELY for all scans. Anything and everything. They knew it wasnt pneumonia right away.. Well never forgive ourselves for coming to Evergreen ER in Monroe. Ill live with that regret forever. Please learn from our mistake and go to Kirkland.

5 /5 Diana T: My personal rating is 10 stars! Went in Saturday with side effects of heavy chemo. Not only did they hook me up with the very best care, they took the time to educate me and hold my hand. I cant say enough about Natalie, Lisa and many others that I did not get their names but know all efforts put forth resulted in the care I received. I cant imagine how difficult their jobs are. THANK YOU SO MUCH FOR YOUR CARE! BLESSING EVERYONE AT EVERGREEN HEALTH MONROE!

1 /5 Melissa Castro: I’ve been a longtime patient at this office because I truly appreciate Dr. Nepal’s care, but the management issues have made it increasingly difficult to stay. I was turned away from an appointment due to Evergreen’s contract negotiations—a frustrating experience that was handled rudely by the front desk. After waiting months for a reschedule, I received a voicemail canceling my appointment yet again. Now, when trying to reschedule, I’m being pushed out more than three months, after already waiting over eight months to be seen. Evergreen Health, your patients deserve better. Please take accountability instead of placing the blame on the doctors.

1 /5 Jeremy Papke: I set up an appointment as a new patient with a well-reviewed PCP at Evergreen Health in Monroe. On the day of the appointment, I realized I didnt know which location to go to. I got no reminders or confirmation requests with that information, which I have gotten from most other providers Ive used. I called in and was told to go to the Medical building by the hospital. When I got there, I didnt see any signs for primary care so rang the bell at reception. No one came. Several minutes later a receptionist appeared at a different desk and she directed me to the building across the parking lot, 2nd floor. When I got there, there were no obvious indicators of where primary care was located. I saw only Urgent Care. Thinking they must practice out of the same office I went ahead and checked myself in. I told them i was there for a primary care visit and gave them the doctors name. When they called me back, I told the nurse practitioner why I was there and she informed me that those were primary care concerns, not urgent care. Primary care is on the other side of the building. It turns out when I didnt show up at primary care on time they considered me a no show and gave away my appointment. They couldnt fit me in for ANOTHER TWO MONTHS. They also said it "happens all the time" that someone will go to urgent care thinking its primary care. If this happens all the time, maybe its your fault and you should take some steps to fix it. Hey, I have some ideas: - Better signage - the one you have is tiny and a joke - Send reminders with the address, suite number and instructions to "go up the stairs then take two rights to get to PCP - dont go straight to urgent care" - Try calling or texting people if theyre late rather than just giving away their time slots. I mean, put in a little bit of effort, people - Train your urgent care receptionists to actually listen to people, and maybe check for appointments with other departments before checking into urgent care. Im baffled by how poorly this business is run. The medical care may be great...if you can actually get it! Ill let you know in two more months. Response from the owner 3 days ago "Hi Jeremy, thank you for sharing your experience. We are committed to providing you with the highest quality care and service, and we take your feedback very seriously. Please give us a call at (425) 899-2267 and a member of our patient relations team will be happy to speak with you." Two things: 1) Ive already made some suggestions to directly address my issue, which Im sure no one has read. 2) You have my contact information. Make the effort.

2 /5 Cathy Herholdt: Nurses are great, but the doctors here are all very odd and lack any confidence, making them seem not knowledgeable or capable. Zero bedside manner and very little professionalism. The hospital facility itself is nice and clean, but the ER is frequently packed and staff seems overwhelmed. We’ve only ever been seen by a PA in the ER. Never an MD. Seems like this is where the doctors who can’t get a job anywhere else work.