Hilltop Automotive Repair - Snohomish (WA)

1 /5 Chris Young: Dishonest business. I called them with an electrical issue for my truck. I knew what the issue was and explained in detail. They confirmed they could do the repair. After dropping off the truck, they called and said "turns out we cannot complete the repair and you will need to go to the dealership." They then charged me $200 to get my truck back despite doing no work and only confirming the issue I already knew I had. The issue they said they could fix. They lied about their capabilities and then held my truck ransom until I paid. Avoid this business. Update to Hilltops response (4/3): I specifically said on the phone it was the "body control module". I gave you the specific part & vehicle. You said "We cannot fix the water leak, but we CAN fix the electrical" so I brought it in. Then you called me later and said you cannot, but still charged me. If you know you cannot fix something specific ahead of time, you should be upfront about that instead of luring people into your shop under false pretense.

5 /5 Emmett Hannifin: We had a great experience at Hilltop Automotive. We took our van there as the dealer who did an oil change said it needed a repair and gave us an estimate. We were told Hilltop would do a great job for less. The technician said the expensive repair was not needed. He did suggest tires prior to the winter driving season and does not sell them. He seemed seriously concerned with our having a safe car. We will return with all our auto needs.

5 /5 Brandon Gartland: Great experience. Had a major issue that was diagnosed and they communicated everything completely and helped me weigh options on moving forward. In the end they helped me decide that the repair would not be worth it. Most mechanics would just try and eek money out regardless of the issue. I feel like they were truly on my side not just trying to make a buck. Will be my mechanic for all future needs.

5 /5 jason lenihan: They always do a great job and have been taking care of our vehicles needs for several years. We are thankful for the great work they do and also the wonderful people they are . I recommend hilltop automotive to everybody I speak to , if their vehicle has a mechanical need or just basic service work. Their prices are fair and their work is in their name quality.

5 /5 Ty Malarz: These guys were fast, friendly and fair priced. This is who I will continue taking our vehicles to as long as they let me.