J & M Collision Center - Cheney (WA)

1 /5 Millie Showers: As pleasant as Jay is to work with he is unwilling to make his mistakes right. We took my Toyota 4Runner to his shop after a vehicle failed to navigate a turn in the snow and took out the drivers side of the vehicle. When we received the car back, the portion J & M repaired was the wrong color among other concerns. I have been kind and patient but I have only heard excuses from him. He stated he sent my entire fender out to a paint specialist to match. In total the driver’s side appears to be three different colors between the door handles (original color), quarter panel and the rocker panel. Not to mention the run down the driver’s door and the lack of clear coating on the fender jam. I am attaching pictures of the color they painted my car, leaving out the other issues. The final picture I am attaching is from the passenger side which had been painted by another shop the year prior and matches perfectly. He also billed my insurance company for multiple things including blending of the hood which you can clearly see was not done. He explained they did not blend it because of the color difference but still billed for it. This is a vehicle that I am completely restoring and could not be more disappointed. When the sun hits it I now have a partial gold vehicle. I genuinely like him as a person but his business practices and quality of work are severely lacking. UPDATE: Less than 10 months later the drivers door paint has a terrible crack in it. I cannot express how sad and disappointed I am in this $5000 repair. My advice, save the pain, drama and and aggravation and take your vehicle to Daves Auto Repair.

5 /5 Colette-Janaé Buck: I was absolutely blown away by the work performed on my 2020 Volkswagen Tiguan. My car was backed into by a construction truck with its lift gate down in mid-September 2024, shattering my back window and ripping a hole in my left rear side panel. The team at J&M gave me a quick estimate and went right to work ordering replacement parts and matching paint. While it did take about a month for my car to be repaired, the end result was well worth the wait! Great customer service and communication! They even dropped off my car to my home in Cheney to make sure I got it back before the weekend! I would absolutely trust J&M Collision with my vehicle again and again! Thank you!

1 /5 Yuri Inaba: Shady crooks. Truck got dropped here by mistake, they didn’t call to verify or even try to contact the customer, let the truck sit for two weeks then when the customer found out his truck was there they charged $65/day storage before it could be taken to the correct shop. Their estimate was 3x the amount of the other shop. Greedy. Greedy. Greedy.

5 /5 The Demon Dean: Some no good miscreant busted out my window. I found a replacement and called these fine people. They made time for me. Opened a spot and not only fixed my window (haven’t rolled it down yet, fingers crossed) but hear me out. I hadn’t had the chance to clean up the glass and was going to do it later..but I didn’t have to. Both of those wonderful humans went above and beyond. They fixed my window and cleaned up all of the broken glass that remained. It really put a smile on my face. Someone tried to take away my smile and they did their best to give it back. Mission accomplished. Thanks again to the both of you.