Savagely Spun: Update on Review
If I could give a negative 5 stars I would. Not for the Drs but for office staff.
I have been sent a letter stating my continuing rude behavior to staff and my online harassment is grounds to terminate care. The letter came after posting the review below. I have never been rude to staff there! Ever! I have attached my chart note from this day of my last appointment. My Dr states I was a pleasant patient.
I think they did this because I told their office manager I have been tracking the mis scheduling, canceling appointments and poor billing practices to file a complaint with Medicare and my United Healthcare. Its a CYA for bad office management.
Considering the Cheif Communications Officer even reached out to me, stated she was going to call me and did not follow through on contact. I am pretty confident that this move is to avoid conflict with insurance companies.
Additionally they had me banned from the Benton City FB group. That is very interesting because the amount of support on that page was overwhelming. I had asked if anyone else was having this issue and over 20 people said yes. Many said they left the clinic and are driving to Prosser.
Everything people are saying about this office front desk staff is true. Everything they are saying about billing is accurate.
The Physicans are amazing. They dont stay long though and I dont blame them. Luckily I had already started looking for another Dr and scheduled an appt.
I have been a patient here for over 2 years. I have had appointments cancelled over 20x. I have been told to come in for illness at least 2x only to arrive to be told my appt is at another office. And dont get remotely upset when they mis schedule, they act like you have attacked them. I read the other reviews, that front desk staff is awful. They dont listen when you call in and after getting treated horribly every single time, people are going to get angry. I like my physician but the administration is sub par. I am on a fixed income and applied for charity in March. Was told in April I dont need f8nacial assistance due to Medicaid covering what Medicare wont. I dont have Medicaid coverage and tried to explain this. Well once again they did not listen and in May got a collections notice. Have tried to call repeatedly to get this rectified. Finally got someone on the phone who said they needed more info and didnt process the assistance application. They said they sent me a letter. No they didnt. I use my chart and send messages. They could of easily used my chart or sent an email. I understand now why the Drs dont stay here. My Dr says in my chart I have always been a pleasant patient. For me to finally get upset about poor scheduling after 20x says something. Be cautious when coming here and stay on top of your billing.
Rowan Gingery: The one star is for the pain management section and their lack of ethical medication consideration when canceling services with a patient which includes medicines with dangerous side effects if you cut cold turkey. Let me explain further and start off with Im autistic and severely adhd with several other factors included like not owning my own vehicle and having to rely on others for rides. Now I missed like 3? days. One for sure I completely forgot about cause I forgot to store it in my phone. Another one is that he canceled on me (same day as of appointment just hours away not an issue) so I had to reschedule and I needed to be done quickly due to running out of meds but my ride wasnt able to give me a ride on the day I was given so I had to do a same day cancelation just like he did to me. So I got it rescheduled. Then I went up to Seattle and had surgery in the ER room and missed my appointment the next day since I just had surgery. Instead of being understanding the pain management team will not talk to me only sent me a letter of their dismissal of me. When I called to ask about it they had the front desk do everything for them and at this point in time I dont want to come back if this is how you treat patients especially those with complications (like if you dont want poor people to just come to your clinic then dont have the insurance most poor people have that the government offers). So I asked for a courtesy offer for my medications for example like tramadol so I can find someone new without skipping my medications. One of the medicines is dangerous to cold stop its Pregabalin. Yeah if you stop this cold turkey you can get seizures plus Im also having to cold turkey the tramadol. This doctor and his team DO NOT care for their patients and their well being. The fact they can get away with causing harm to a patient is horrible and should be down right illegal. Now Im going to have to ask my regular doctor to see if theyll provide the pregabalin or help me cut off since the pain doctor and their team rather see me have a seizure. This is inhumane and cruel and I dont know if my regular doctor can assist with a courtesy refill since its not their department. There are too many scary variables to this that if a clinic decides to cut someone off they should have humane protocols in place so the patient does not suffer.
Also would not recommend transferring your records here I have tried for weeks to get things transferred with no result. I called my old place in Las Vegas to which they gave me time and dates of when they sent along with the fax number they used. The records place continued to deny to ever receive anything and even gave me other fax numbers to which I gave to my old doctors place. It got so bad the fact that the records department wouldnt do anything cause I cant help if one person says they did while the other didnt and the records place here wouldnt call them and talk to them themselves to resolve the issue. So I gave up and I do admit I have not seen my regular doctor in a hot moment cause Ive been so frustrated with this company
But the front desk staff and especially the person who does most of my referrals (I believe her name is but dont quote me Jessica?) Thank you for your assistance especially with the referrals there were a ton. Also thank you to... I apologize deeply since I know Im probably going to misspell this... Dr. Banerjee? For helping me find a lot of doctors I need and I know Im not an easy case. Also that you have not focused on my weight (unlike the last primary doctor I went to in this company but in Benton City) when I told you I have been to 3 weight loss doctors already all to whom said I needed to see an endocrinologist and actually got me out to a lot of doctors I need out here.
Now I do still have a gynecologist appointment coming up that were nice and rescheduled me for a new patient appointment from when I was in the hospital. But after all of this Im worried about how this will all turn out. This has been a war not in my favor.
Karly Siroky: I recently went in for a mammogram and ultrasound, and was pleasantly surprised by how caring the service was. Karen did a great job making me feel comfortable during my mammogram, and Stephanie did the same during my ultrasound.
The staff provided warmed dressing gowns to wear. The hallways were decorated for Fall. The lighting in the radiology department—whereas regular hospital lighting is usually fluorescent and garish and the opposite of "healing"—was soft, yellow and calming.
The only reason why Im not giving Confluence a full 5 stars is because of the environment. Most of the building still feels very clinical, cold, corporate and unwelcoming.
But the radiology department defied this fact. The dahlia garden outside is incredible. More moments like this where nature and natural building materials can be integrated would help me choose this medical center over others that I travel quite a distance to just because they make me feel less stressed leading up to my appointment.
Thank you, Confluence Radiology, for exceeding my expectations, and making a procedure I was dreading as painless as possible, and actually borderline enjoyable!
axios409: I was asked to participate in a cancer research study, which required a blood draw. The blood draw was carried out by an untrained individual who had no idea what she was doing. She didn’t even know how to insert the needle.
I was not informed that she was a student before the attempted blood draw.
I had the right to know this.
I had to tell her she blew the vein and I applied pressure to the area after releasing the tourniquet. This area is now heavily bruised with major surgery scheduled next week.
Hopefully, it’s not a vein the anesthesiologist is going to need.
Our life in Washington YTCHAN: Dr. Buzzell is an amazing MD who actually works to heal you not just treat your symptoms. Before seeing him I was a diabetic, severe depression, chronic fatigue and many other problems.. Im no longer diabetic, depressed, over weight or fatigued. Im 50yrs. Dr. Buzzell is a great at listening unlike so many otner Dr. CVCH pharmacy is by far the best Ive ever dealt with, theyre faster than Confluence by 20mins and an rx takes less than 15mins to fill.
Giorgio Ferrero: This hospital was very friendly and professional the nurse Nathan, who is massive, he could’ve been a linebacker or a professional heavyweight fighter was a wonderful nurse to my girlfriend with a reassuring voice and confident demeanor. We left the hospital in better spirits than when we walked in
Tashia Mosley: This Hospital is wonderful with Communication, they were quick to get my boyfriend back for his appointment and finished way sooner than expected which was a blessing living out of County. The front desk staff was wonderful in knowing this and helped us get to the food court they have, which if you or your family are waiting for your loved one to finish, theyre appointments and procedures. The food court has many options and is very spacious, so you dont feel like youre on top of everyone.
