1 /5 Talia Parrish: I was so excited to take my mom out for a girls day, I thought Kayla’s was the perfect place to go as I’ve been a costumer in the past, and never had an issue in quality. Well, I was very wrong. Our 3 pm appointment started 30 minutes late, and my moms nails turned out messy, splotchy, and poorly filed. The technicians insensitivity about my skin picking disorder in front of others was embarrassing. For $120, the service was far below expectations. Formerly a fan of Kaylas Nails, the decline in quality is disheartening. A frustrating two hours in the salon resulted in nails I now have to redo myself. Highly disappointed with the overall service and outcome. Additionally, despite my mother expressing concerns about the quality and imperfections multiple times, the nail technician continued with the subpar job not even attempting to fix the issues my mother pointed out to her. Its disheartening that they allowed my mom to leave with nails that were far from satisfactory, showing no remorse for the low-quality service. Excusing the messiness by blaming the dip powder used is unacceptable; investing in better-quality products should be a priority for a reputable salon. The overall experience left much to be desired, and the lack of accountability from the salon is disappointing. I will not be returning.
