Landing Nails & Spa - Port Orchard (WA)

2 /5 Destiny D: This was my first time at this salon. I stopped in for a scheduled appointment for dip powder on real nail. The overall service was fine. Everyone was friendly and the lady who did my nails was nice. The problem I ran into was the quality of the finished product. Overall shape of my nails is messy and not consistent throughout the manicure. The side profile is completely lacking an apex on all but two nails. The apex of a nail is the highest point of the nail, usually in the back third. Its created to strengthen the nail and balance it out. This is a standard technique and practice to shape the nails appropriately with an apex. I did end up requiring a tip on a few nails, as I’d recently broken them. You can clearly see my natural nail sticking out on the side of one of the tips, and the skin on my index finger is glued under the nail. The surface of all of the nails is inconsistent and bumpy, and there are impurities and defects throughout the color. Overall, I think someone who’s unfamiliar may walk away from this experience happy with the product. Maybe I’m being a bit too picky but this is one of the messiest dip powder manicures I’ve ever walked away with. The young lady who did my nails did seem a bit rushed. Maybe the salon is better with other services. I paid $55 for the service and left a $5 tip totaling $60

2 /5 Bonnette Alessandra “Ali”: Disappointing Experience at Landing Nails and Spa I was a loyal customer at Landing Nails and Spa for about a year, initially drawn in by their affordable prices (under $50) and satisfactory quality. Their friendly staff and welcoming atmosphere made me a repeat customer. However, around 4 months ago, their service started to decline noticeably. The quality issues were apparent and frustrating. My nails were inconsistent in length and shape, and one time, the nail tech rushed the gel nail polish drying process. As a result, the polish peeled off as soon as I got home, defeating the purpose of getting a gel polish in the first place. To make matters worse, the customer service was disappointing. When I called to complain and ask how to fix the issue, they asked me to come back right away. I expected a solution or an apology, but upon returning, the manager surprisingly blamed me for the problem, claiming my hand wasnt positioned correctly in the dryer. This response left me feeling unheard and disrespected. During my most recent visit, I was shocked to see a significant price increase. A basic fill, with no design, chrome or matte, cost almost $80. When I questioned the pricing, the manager became defensive and dismissive, even after I showed her my short nails. This price hike, combined with the decreased quality and poor customer service, made me realize it was time to take my business elsewhere. The decline in quality, poor customer service, and price increases made my experience at Landing Nails and Spa disappointing. Unfortunately, I no longer recommend this salon. Rating: 2/5 stars

5 /5 nicole craft: i love the ladies here, they’re knowledgeable, sweet, and very efficient. i also enjoy the environment- the salon is pretty and i tend to enjoy what they have on the tv. they do great work, have a wide selection of services and polishes, and can do amazing designs. literally 0 complaints about this place

2 /5 sandy hinz: Destroyed my nails. Instead of soaking off my existing dip polish she pried them off. I have been a customer for several years but I’m not going back. The place was empty so there was no need to rush.

5 /5 Juni Rivers: My best friend and I went here and had such a lovely experience! Everyone was so nice, and excited to give us the nails we really wanted. We will definitely be regulars!