1 /5 Faith Garcia: I was shopping for a permanent auto repair place I could take my newly purchased 1995 Toyota 4Runner. Because she is a used car I expected to pay thousands of dollars to get her back in tip top shape. What I didnt expect was to spend thousands of dollars and not be informed of everything that needed to be fixed on her and paying for work that was not done or was done poorly. I spent a little less than $5,700 for 4 separate visits within 3 months to Master Tech. The reason I found out certain parts werent even replaced was because I took her to a different shop after her last visit (because after every visit to Master Tech her check engine light would come back on within 24 hours.) The last time I got her back her defrost was blowing cold air. We were having freezing temperatures and it was EXTREMELY unsafe to drive her. The milage for my 4 Runner on my last bill was not correct on the paperwork and I received an odd message which led me to believe they had me mixed up with another customer at some point. When I went to pick her up I was treated coldly and greeted with "So, youre Faith," and told they didnt want to see me back until she was ready for an oil change. Even though I had previously been told that they could do her body work repair needed on the passenger side and I asked if I could get an estimate from them when I came in.The rude passive aggressive treatment I received, the cold air blowing out of her defrost and the check engine light coming on the next day was more than enough reason for me to take her to another shop. At the other shop they ran full diagnostics and a physical inspection (which they also did at Master Tech) revealing that the heating cable was not connected, my break lights were not working, my brakes desperately needed to be changed (which wasnt even mentioned at Master Tech.) The part that Master Tech had supposedly replaced (that was apparently faulty the first and second time they replaced it) had in fact not been working. Though the part was covered, I had to spend $350 for the labor to switch it out a second time. I just spent $6,932 at this new shop and shes finally running great and Im so happy I found a place that seems interested in my business and is thorough. I feel like the prices are not worth the visit at Master Tech, they also charge a 3% fee for paying with a debit/credit card. For a simple oil change and basic maintenance they might be fine but if you purchased a used car like me and you just want to make sure its street legal and youre fixing and/or updating it in order to give it a longer life, find a shop that seems to care about what youre looking for and will pay attention to detail when working on your car. The sad thing is I really wanted to love this shop and there are some awesome employees there but I think they are just looking for easy repetitive jobs in order to pay the bills (my impression.) *Last 4 pictures courtesy of Master Tech Automotive.*
