1 /5 Liza Winter: Absolutely Disappointed and Deeply Concerned – Proceed With Caution If You’re Considering Waxing Services Here
I recently visited this salon for an underarm wax, expecting a simple and smooth experience. Unfortunately, what I walked into was anything but that.
Upon arrival, I noticed the owner actively supervising a trainee during an eyebrow threading session—but oddly, the trainee wasn’t allowed to participate at all. So, imagine my confusion when the same owner suddenly felt comfortable enough to let that very trainee do my underarm wax. Now, I’m not someone who’s quick to shut down a learning opportunity, so I reluctantly agreed. That, I now realize, was my first mistake—the second was walking through those doors in the first place.
Let’s talk about the room I was taken into. The moment I stepped in, something felt off. It just didn’t feel clean. The parchment paper on the waxing bed had visible greasy stains, and instead of replacing it for the next client (me), they simply carried on. That immediately raised red flags. It started to seem like they were just trying to cash in on waxing services—possibly self-taught through YouTube—without truly being qualified.
The trainee, wearing gloves (thankfully), applied powder to my underarms and attempted to grab a stick to dip into the wax. This is when it got worse. I could tell immediately that the wax was too hot—it was too runny and wet. I politely asked her to wait and let it cool, but she didn’t take it seriously. The wax began to turn tacky, and then—it burned me.
I tried to remain calm and called in the owner to take over. Sadly, she wasn’t much more competent. She at least let the wax cool a little before applying, but still had to use 5–7 strips just to finish one underarm. It was unprofessional and extremely uncomfortable. Even though the owner didn’t burn me the way the trainee did, my skin had already become so sensitive and irritated from the initial burn that I felt a constant stinging and warm sensation throughout the rest of the process. It was extremely unpleasant and made it hard to stay calm.
I want to be clear: I’m a patient person—I didn’t storm out, I didn’t yell—I gave them a chance. But this wasn’t about being patient. This was about the salon offering services they are clearly not trained or equipped to provide.
If the trainee had applied the wax when she first tried to, I could’ve suffered severe burns. Luckily, I walked away with severe skin irritation instead. That’s how close I came to a medical situation—at a beauty appointment.
I ended the service right there. I refused to let them touch my other armpit, got dressed, and left the salon holding back tears.
What’s truly frustrating is that I read through their reviews thoroughly before booking and saw no red flags regarding waxing. I trusted those reviews. But I cannot let someone else walk in unaware. I believe in giving grace, but I also believe in protecting people from unsafe practices.
To be fair, they may have strong skills in other areas—perhaps that’s where the good reviews come from. But if you value your health and safety, do not get waxing services here until they’ve proven their staff is properly trained and their practices are fully sanitary.
You deserve better than this.
