1 /5 Swanson Tyler (Mad Artist): I was forced to go through here through a medical facility. First appointment didnt happen because no one knew I was there even though I checked in. In March, i left the facility but had to stay going due to medications and therapy. The therapist was missing every appointment we rescheduled so i said i no longer wanted to do it even though i actually needed it, just not the constant rescheduling over an appointment i was completely planned out for.
Im writing this review not because of the therapist or med provider but because of the scheduling department. After my last appointment in June, i stayed on the phone to reschedule as usual. No one answered this time, didnt think of it as it was summer and left a voicemail. Not one call whatsoever. Just now called, sat on the phone being berated by the automated system to leave a voicemail to be called back or stay on the line but clearly it kept repeating itself every 30 seconds and forced me to leave a voicemail.
Thing is, this is MENTAL HEALTH. Not some frilly haircut or nails or whatever. Get your scheduling department straightened out so folks like me arent going without needed medications and doctors appointments. I was supposed to schedule for August as requested by my med provider, so to have not one call back in 90 DAYS is beyond incompetent.
