1 /5 Steph F: This has been my go-to place for years. Recently, I went back after not going for about a year. The pedicure was good. The manicure with shellac was okay at best. The final result is wavy and thick. The two bigger issues were the fact that I was quoted one price, then charged another price and they claimed they didnt quote me what they originally said. Then, theyve always been cash only for tips. When I crossed off the tip portion of the price (which Ive always had to do in the past due to their cash foe tips policy) and I handed back my receipt and proceeded to look in my purse for cash. The employee loaded said, No Tip, No Tip? I said I thought I was supposed to give cash. She said again...No Tip? I then handed her her tip which was 20% of the services she completed. She looked at me like she was disgusted. I then said, I will give the other employee her tip and walked to that employee and gave her her 20% tip (again something Ive done and usually see other customers do for split services.) After all tips were given, I turned to leave and the employee at the register still looked irritated. Im sorry to say that I will probably be looking for another nail salon. My daughter recently had an issue with an appointment at Newcastle Nails. She had an appointment but wasnt put in a chair until a full 45 minutes after her scheduled time. This has happened on multiple times (with me, too) throughout the years but Ive always given them another chance. After this last incident and low quality mani, I will definitely move on.
