Northwest Auto Body - Yakima (WA)

1 /5 Idalia Ramirez: They’re Thieves! My Brother took his truck in to get his door fixed and left two pairs of glasses in there and they stole them. When they asked about the glasses the employee simply told them it wasn’t their responsibility. Spending so much money and they can’t even be trusted with personal belongings. Honestly it’s BS. Don’t give this place your hard earned money!!

5 /5 Sandra Ortega: I am grateful I went with Sean at Northwest Auto Body. The service was great. Sean took the time to go through and call me with what he was going to do for my truck and had no problem doing more when I asked him to. He looked at my concerns and gave me options and a fare price. As a business owner, I recommend Northwest Auto Body.

5 /5 Kendel Brown: Got into a wreck and needed some work done, my insurance is contracted through NW autobody so I called, they were friendly throughout the whole process and helpful. Cant even tell anything happened to my car. Had a small issue with my clock being frozen after I picked up my car and called, they were able to get it to work properly again very quickly. Would def recommend them to friends/family

1 /5 Giselle G.: I have to say, I did not have the best experience with them - Extremely rude. If you truly value quality customer service, honesty, and getting your car back in a reasonable amount of time (understanding that there may be hiccups), you may want to choose another auto body shop in Yakima. Treating your customers well is key. Simple, simple.

1 /5 Breeane Kent: We attempted to have this shop repair some damage on our sons car after he hit a deer. From the beginning, the communication was lacking- we could not get a return phone call, nobody seemed to know what was going on, or their voicemail was full and we could not leave a message. They told us to drop the car off on a specific date and when we called for an update later that day, the woman laughed and said it was not a one day job. But when we tried to get answers, we couldnt despite numerous phone calls and even attempts to go into the shop for an update. They lied about needing more parts to order and that was the hold up. After 2 weeks of no communication, we decided to switch shops and informed them we would be coming by for the car. They were not happy and said they would likely charge us a restocking fee since they already had all the parts to repair. This was a claim through our insurance provider so we alerted them to these accusations and they said that the shop has not even followed the proper procedure for the claim.We picked up the car and took it to another shop to have the repairs done. We would not recommend this shop to anyone. Better off taking your vehicle somewhere else.