Others Near Richland,WA
The Best 18 Hair Salons in Richland, WA (part 2)
04-2025 Perspective Salon & Beauty in The Best 18 Hair Salons in Richland, WA (part 2) Salon Chic - Richland Dori Z. Rhynalds: I hardly ever leave reviews unless someone is exceptionally good or bad. In this case, it’s the latter. After great experience with Cyndy, who referred me to Cassandra due to wanting extensions, I had eventually a really disturbing situation with the owner Cassandra who admitted that the extensions she used on me were defective and faulty. (Her words not mine.) She said she would get them replaced by manufacturer. She later comes back to me and says the manufacturer will not replace them. She gave me several reasons why- but all but one were totally inapplicable and invalid and the one reason that had validity did not explain the severity of the problem at all . She did not work on my behalf to resolve this despite her admitting it was a product problem. didn’t try to work on my behalf to resolve this amicably.
I went back to get the product back to try to resolve on my own. She sent her husband to give me back the product- and he literally mocked me and was incredible rude. His behavior was that of a petulant 15 year old. (Life too too short to deal with drama like this.) He acted as if he knew details of my situation- which he didn’t. Statements made to be were off base- and incorrect. His behaviors was deplorable for anyone to ever treat any client. (I’ve never been treated that way my entire life. )
Please also note she was “bait and switch” on the requirements/ cost/ upkeep for hair extensions- she presented one plan up front and then changed the frequency of needs once we got going, increasing costs sharply. I’ve had extensions from others, it’s never been like this. Regardless of the core problem, which might have been fixable with good customer service, it was the poor response/ behavior etc is what makes this interaction and situation with this business totally unacceptable. When you have a problem, you want a business to try to be reasonable with you, not stick it to you. Which is what she did. For all I know, she didn’t put them in correctly. But we never got to resolve due to the horrific response.
Meanwhile, she left me in a lurch prior to a major event with my hair looking terrible due to the extensions issues. A good business personal doesn’t leave a client hanging - and treated poorly. The unprofessionalism here is notable and disturbing.
Finally, as a more minor side note, Cassandra is constantly late for appointments which is frustrating and unprofessional. (She is often not even there yet during appointment time.) I am not the only one who knows about and noticed this. Its pretty disrespectful of a client’s time to not be on time or prepared for appointments.
So, be cautious. If things go fine it might be fine. But, if things go wrong (which can happen with hair), don’t expect her to stand by her word, her work, her products etc and do not expect to be treated in a professional manner.
Keene Edge Salon and Barber - Richland grace sytkowski: Went in for a walk-in and was given service immediately, Outhong was my stylist, and she was incredibly personable and patient with me! I had a vague idea of what I wanted, and she did an absolutely fantastic job turning that idea into the exact haircut that I wanted but had a difficult time explaining, haha. We had a lovely time chatting and I would definitely recommend her services! Thank you, again!
Trilogy Hair Co. - Richland Alaina Morgan: Alexa was so warm and welcoming. She fixed my haircut I got somewhere else and helped me pick color and highlights. I have gotten so many compliments for my hair since and I loved chatting with her too!
Creations Salon & Spa - Richland Annelisse Lee: Ive come here twice (once for myself and once for my 4year old daughter) since we moved and both times went to Emily and she has been so sweet and does a very good thorough job. I highly recommend this place and her!
The Mint Salon & Skin Care - Richland Lizzie Liz: I called three times to make an appointment at The Mint Salon. An employee answered the phone and did not even say the name of the Salon and I asked to make an appointment and she hung up the phone when I attempted to try make an appointment with a salon for my hair. I was unable to book an appointment on-line and I thought that the Mint Salon employee was totally rude to me. I would NOT recommend the Mint Salon and Skincare - they never call you back and they are extremely rude haircare company.
Resilience Beauty Studio LLC - Richland Lizbeth Camacho: I recently had the pleasure of getting my hair done by Edith and her team, and I couldnt be more thrilled with the experience! From the moment I walked in, I was greeted with warmth and kindness, making me feel right at home. Edith is not only incredibly skilled but also bubbly, loving, and patient. She took the time to listen to my ideas and concerns, guiding me through the process with genuine care. Her comforting demeanor truly sets her apart, making the whole experience enjoyable and relaxing. If youre looking for a talented hairstylist who treats you like family, look no further than Edith!
Yada Salon - Richland Alice: Dora is the best stylist. She has been cutting my hair for years! She spends time at the end of the appointment to make sure my hair is perfect from every angle. Yada got a face lift and the salon looks great, especially the sparkling lights, (except the wall patching could have been better).
Refresh Hair Salon and Barbering - Richland april H: Montie Evans was amazing! She took time to listen to my hair needs and wants. Communicated well with a plan. My hair turned out exactly the way I wanted it to, probably even better. Had a great relaxing time. She was so gentle combing through my hair. Sweet personality and very passionate about making sure you love your hair before you leave. Definitely going to be a returning customer!
Lavish Hair Designs by Lacy - Richland Ashlyn Huff: Lacey did an amazing job! She got me in last min. Best hair stylist in the Tri Cities! I have very long dark hair and she took great care of it. It’s hard for me to trust many people to touch my hair but she was able to transform my long dead stringy hair to beautiful bouncy and shiny with still keeping it long. Would strongly recommend!
