Rapid Orthopedic Urgent Care - West Olympia - Olympia (WA)

5 /5 Karen Kowalski: Good doctors and good staff. Always professional. Billing dept does good job with insurance. They accept a wide variety of insurance. It is a walk-in clinic so you have to wait your turn, but they give a good service. Ive used them multiple times through the past 10 years or so - they are always solid. I appreciate that they are open 7 days a week with no appointment required.

5 /5 Marie Halverson: The care was great. The doctor explained the problem with my arm and answered all my questions. He was very through. Its a very good place when you need help right away.

2 /5 Barbara Howe: Front desk was cordial and welcoming. Back office staff barely spoke. I was led for an X-ray by one staff member, given directions for the X-ray, led back to examine room after finishing by a different staff member. No one spoke to me but they all managed to discuss plans for lunch with each other. The door to the exam was opened for me I walked through and turned to the medical person who was in the process of shutting the door behind me. No information was provided to me about how much longer my wait would be and truly expected to hear the door being locked behind me. After about a 45 minute wait and left looking for the restroom. There was a group of employees at the desk. I made eye contact with me, seemingly surprised to see me come out of the room. He escorted me to the restroom and when I was returning to my room, he followed and told me one person was ahead of me and doctors would be in soon. Granted this is a walk in clinic and I did wait for at least two hrs before the doctor came in. He told me his name but never made eye contact with me. Sat with his back to me, did most other talking and it was difficult to get information across to him without interrupting him. It seemed he had already decided what he was going to say and wasn’t very interested in what I had to say or even if I had any questions. The surgeon will be calling 3-5 days. Probably was a 20 minute visit then he was gone. Not impressed.

1 /5 Eric Bamer: I can only give a star for the staff. They were fine themselves. We went in for “urgent” care. A broken ulna and radius with incredible pain. We we got in waiting room with two others sitting ahead of us. I told staff wife was in a lot of pain and she said she would let doctor know. Long story short, the do NOT triage!!! We spent hours with no pain meds to find out they can’t give us pain meds!!!! They referred us to the ER. 2.5 hours, no pain meds and no TRIAGE. I their description of “urgent” care they mention that they are aware of the pain that comes along with orthopedic emergencies need “URGENT” care yet were unable to do anything about it. They also couldn’t or refused to forward our X-rays over to St Pete’s further delaying our care. Complete waste of time for us. Yelp only gives them 2 stars.

5 /5 Bobbi Potter: I had a great experience. I went in for knee pain and saw Dr. Brown. He was attentive, thorough i his exam, and took time to answer my questions. He explained his findings on the exam and imaging and came up with a solid treatment plan. From front desk to back office, staff was pleasant and efficient. I would recommend.