Sea Mar Des Moines Dental Clinic - Des Moines (WA)

5 /5 Laura Evans: This is the most amazing dental facility that I have found who takes Apple Health, and who ACTUALLY took time to care for my mouth instead of just trying to make a dollar. The staff is friendly and professional, not to mention super helpful! Dr. Burke and her team are amazing. If you have dental issues, go see Dr. Burke at Sea Mar Dental in Burien.

1 /5 Kayla Conner: Unprofessional staff who is poorly trained, if trained at all. No resources offered for an emergency patient, even told to go to the ER? The Emergency room will send anyone away for dental care. YOU WOULD THINK A DENTIST OFFICE THIS BIG COULD TRAIN THEIR STAFF. Appallingly untrained experience on the phone with their staff.

5 /5 y aux: Excellent staff. Carlos G at the front counter was thorough in entering my tax documents and adjusted the info to reflect the correct numbers, rather than what I had incorrectly reported. This saved me a couple hundred dollars. My son likes it there because they will take the time to explain his dental insurance coverage limits , warn that a second cleaning in one year isnt covered and what the what cost would be out of pocket before he set the appointment. The tech assist is considerate and explains each step before continuing. Dr. Wu stays up to date on current events and research; I experienced sever jaw pain and though it was a bad tooth, but he knew that it was likely due to the mask mandate and my hypersensitivity to having a mask around my ears. I added a headband with buttons on the side to attach the mask, and within 3 days the pain was reduced, within 2 weeks the inflammation was gone. I have never heard of someone having unnecessary or unwanted care at this office.

1 /5 Nate S: The most baffling experience on the phone with a medical office Ive ever had. I honestly I had the wrong number, but no, they are just that clueless. It went like this: Office: thanks for calling sea mar dental clinic Me: hi do you all have an endodontist at this location? Office: uhhhmm I dunno, dont think we do at this location Me: Okay. Which of your locations is the endodontist at? Office: ummmm idk off the top of my head. Me: *waiting for her to finish that by looking it up or asking* Them: *silence* Me: Okay, can you look it up or ask a colleague? You can call me back if youre busy, or I can hold. Them: uhhhhmmm Me: Should I call every one of your offices/doctors in Washington until I find your endodontist? Them: Im in the medical department, not the dental (despite their greeting) Me: Why havent you transferred me yet? Can you please transfer me to the dental department? I called the listed number for your dental clinic on your website. Them: well... uhhh... i dont know if we have that on our phone Are you guys okay over there? Maybe a new staff member or training needs some work. Its super confusing. It isnt a rare question, and the service is listed on the website... but it isnt clear which office the endodontist works at or when. Many have one that they share, and you have to call for the schedule. They responded as if I was asking something unusual vs a routine inquiry.

1 /5 Juicylena: When I say Im confused...there are times I get no reminder calls and this is where I get tired of this place...I got no call prior to my appointment...no message no MyChart no email nothing about my insurance not covering my cleaning...I traveled there to find out my insurance dont cover and have to reschedule for this place to put me as a no show on my MyChart. That isnt my fault, and I didnt like the front desk attitude neither. Like do your jobs and I wouldnt have wasnt my time driving all the way there! And nobody answers the phone!!