Seven Hills Medical Group - Tacoma (WA)

1 /5 Nadda Nope: What. A. Joke. This place is nothing more than a fishing expedition for your wallet. I went in for a very specific issue, and I went along with diagnosis stuff at first. I did find it odd that I was being asked to get more bloodwork done when I arrived with recent results, but Im not a doctor. I found it really weird when I was getting referred to totally unrelated specialists without reason. So, I went to one final appointment to get a physical and discuss how the meds were doing. The "physical" was less comprehensive than a basic initial visit, but for some reason, I was getting billed extra for unauthorized services. I fought them on these charges, because I did not want them. The "services" were implied as being included in the physical, yet were billed in addition. Honestly, I wouldnt have fought them if the services were value added. However, a depression screen that wasnt reviewed and a hearing test that was no more comprehensive than a basic conversation? I think not. Their front desk is clueless about the billing, and their billing department fought with me, trying to justify the charges, without listening to why I was contesting them. Even in their final letter, they would not acknowledge WHY I was contesting the charges. Then they remove me from their patient list and threaten me with collections? I dont contest fair bills. I dont contest bills I signed up for, even when I dont like them. I only contest those trying to take advantage of me, and thats exactly what you can expect from this place. Do yourself a favor and go somewhere ethical.

2 /5 Cate: I really liked Julie Cunningham, but would not recommend this office overall. The billing and front office are lacking/non-existent. I feel that this practice is ran with a profit over patient relation mindset.

1 /5 Destiny McFarlan: After already making a payment on a bill that was not past due, and planning on finishing the final payment the following month, we received a notification from the office that they "have our card on file" and will be pushing through the remainder of what we owed. I called and requested they delete our information and not run a payment. They stated that charging credit cards that are on file (note-with out consent) was their standard practice. They gave in once we contacted them and asked them to stop. On a previous interaction, we were questioning a bill that looked double charged, they initially refused to schedule any appointments to discuss the results of the procedure until the bill had been paid, even though we were actively working with billing to make sure it was accurate. Only after I told them it was illegal to withhold medical results for payment did they also give in and schedule an appointment. The doctors are fine, but the reception and billing departments are difficult to deal with and have practices that I cannot support.

5 /5 Christopher Aube: Julie Cunningham arnp for me was. Godsend. Her customer service skills are aboand beyond. I strongly recommend her, she is kind and thoughough with exceptional skills and experience.

5 /5 J. Marvel: Office always meets and exceeds. Comfortable environment makes it easier to partner to pursue and live in your best health. Love the in office and virtual appointments. Cheers to Team Hillis. Thank you for consistently being awesome.