1 /5 Sarah Wilson: I’d taken my son here for the last couple of years, I always liked his dentist. I called to make an appt for his 6 month checkup, and they were booked out for over a month so I snagged the first appt he had since he was going to be overdue. The day came of his appt, of which I kept him home from school (he’s in a summer program) because with the time, it’s what made sense as well as missing work and having to reschedule one of my own appts. I walked in and the receptionist asked if I received a text alert, of which I didn’t. She then says, well we got a message saying it wasn’t your number so we cancelled your appt. This was extremely frustrating for me, because when I made the appt they should have confirmed they had my current contact information. I didn’t realize they didn’t, and to just cancel was highly inconvenient. Where I was more frustrated is when she just sat there with a blank stare, and didn’t offer a single solution. So I’ve already found a new dentist for my son, who we had an absolutely amazing experience with. So I guess what I’ll say is, make sure you as the client are doing what the receptionist should be doing, so you can avoid any inconveniences with your scheduling because just making the appt doesn’t guarantee you’ll have it.
