Swedish Factoria Primary Care - Bellevue (WA)

1 /5 SVN: I took my mom to her PCP (Dr Nguyen) and we had a very disappointing experience. We arrived early for our appointment and as soon as we checked in, we were called by the CMA (Pam). When we were being led to the exam room, we asked the CMA if my mom could use the restroom before the exam - the CMA checked her watch and appeared visibly annoyed at the request. Since my sister normally takes my mom to the PCP, I was not familiar with her medical records. During the vitals check, I asked a simple question about my moms blood pressure, if the BP was within my moms range or if its considered high, the CMA responded with frustration, saying, "Im not a doctor." As a CMA, I expected more professionalism. Dr. Nguyens approach was no better. She didn’t explain any of the vitals, rushed through the exam, and was curt and condescending toward my mom. When my mom inquired about a prior test, the doctor snapped that we should have asked in advance, that she didn’t have time to pull up the information. Overall, it felt like we were more of a burden than patients.

1 /5 Veronica Pai: I have been to Swedish for annual preventive care for 15 years. Doctor retired and was seeing new doctor. Ask the doctor for additional blood test due to high cholesterol in the past couple years but was told that I need to be referred to cardiologist. The office charge for additional office visit for $235 for this kind of question. Very disappointed. As a ptient I dont feel comfortable asking question or expressing any health concern during office visit any longer. Doctor was Dr. Catherine Dong. Seems like there are several issue with her based on previous comment as well.

1 /5 Monica: Over charged for no reason. I went to see doctor for annual exam, the doctor Catherine Dong, she spend about 10 minutes with me in total. They charged over 200 dollars after using my insurance. The bill has charged services that I don’t even know what those were.

1 /5 Rick Folwarkow: My healthcare provider stated that Janet Bishop is my PCP at Sweedish Factoria, but the person on the line said they arent taking new patients.

1 /5 Linda Ryall: My adult daughter had a terrible experience with the clinic today, very discouraging after I referred her there and go there myself. Weeks ago, she scheduled a tele-appointment with her doctor of record (who she’d seen once before for well check and prescription). The reason was prescription renewal. She confirmed in advance with the clinic that being out of town would be ok for continued care, thus the televisit. Received a call today that was a few hours before her scheduled time, told there was a sudden opening. She was available, however was treated very cryptically with intake questions - the background was noisy - it was so unprofessional she couldn’t be sure she wasn’t being spammed. Then she was disconnected followed by a call back from the clinic, and a really random question: did you check your vitals? To which she answered no, she was at home awaiting a televisit. (Who checks their own vitals at home before a virtual visit?) Then they expected my daughter to be immediately ready online, even though this was a spur of moment session. Then it was rudely and not patiently explained to her how to get connected, as if everyone at the clinic was in a big hurry. Finally she was connected with the doctor, who asked my daughter where she was located, and she indicated she was out of town at school, which she prearranged. After which the doctor said she couldn’t help her, even though she’d already cleared this when scheduling the appointment. The doctor disconnected quickly. She and others on the phone were rude, not helpful, and abrupt. It was a very negative experience of getting passed around and never helped.