Tri-Cities Community Health - kennewick - Kennewick (WA)

1 /5 Rosa Duterte: My Dr is Amazing. The mental health advisor is great. The office staff? Leaves much to be desired. They’re polite but very much unorganized and act like it’s your fault. I went to make a follow up appointment and they were going to book me with the wrong Dr until I said something. Then, they refused to make my follow up in the three weeks my Dr had told me to make the appointment. Which I can understand is he didn’t make a note or whatever. But their desire to help me make sense of the situation was met with : send your Dr a message. Today was just the cherry on top when I arrived to pick up a prescription at 5:45 and their doors were closed. I had talked to the pharmacy just before driving 20 minutes to get here. They knew I was coming. I wasn’t the only one when I arrived. Another woman was also confused why they were closed before hours stated on the doors. Very VERY disappointed as I needed those meds TODAY. I will be changing my pharmacy first thing Monday. And possibly my dr. This is ridiculous.

4 /5 Janice Byron: Much nicer than it used to be over in Pasco. Never had to wait. Everyone is very friendly. I like the new doctor, its really nice when they talk "to" you and not "at" you. Im very happy with the current changes.

3 /5 Seth Gillihan: They were great for the most part. But theres certain medication that I need but dont listen to me. They just prescribed me stuff that doesnt work. I just dont understand how its okay medically castrate your children but they refused to give you medication that you need. I havent been to the doctor for 6 years but I used to be prescribed certifications that they refused to give me now. I know it works for me and what doesnt.

2 /5 Molly K: I used to like this place. My kids Doctors a nice man and the staffs always polite. Now my childs constantly rescheduled, no fault of our own I might add, and put at the back of the wait list. First time rescheduled 3 months then rescheduled again 6 months later, then another 3 months. Now my child is going to be seen for her 1 year old check up as a 2 year old, and is a year on behind her immunizations and vaccinations.

5 /5 El Kom Skaikru: Incredible customer service, super kind staff, clean rooms, comfortable atmosphere, and just overall a great experience. I highly recommend! Dr Carlson provided a safe space for all of my medical inquiries, and I did not feel pressured or judged by any of the staff here. If you are looking for a PCP, this is the place for you!