Trios Southridge Hospital - Emergency Services - Kennewick (WA)

4 /5 Shawna: So far so good, I was actually here once before and they treated me very terrible. I was here with my boyfriend who was in heart failure, but its been a few years and I brought a friend of mine that had a stroke here and theyve been treating him very well the doctor was great. Talk to him and said that we were gonna get to the bottom of his issues. Im really impressed, but we have been released yet. Ill let you know..

5 /5 Karla Martin: I needed to take my daughter to the ER and there was a zero wait time. The intake coordinator, RN, and provider were all very fast at getting my daughter back to an exam room and getting her visit started within minutes of arrival. The provider and nurse were incredibly patient and kind and took the time to answer all of our questions. It made what could have been a very scary event for an 11 year old a comfortable, relaxed (well, as relaxed as an emergency room trip can be) visit.

5 /5 Maria: I went on monday night and it stretched into Tuesday morning for me so wait was about 6 hours but it *is* an emergency room so some things will be out of the staffs control. The staff themselves, however, were very courteous and professional. The doctor that looked at me was friendly and compassionate. The next lady who walked me through what forms to sign also answered a lot of questions I had, including about costs (and I had many, as Ive never been to an emergency room before this) The receptionist was patient and informative. I only gave five stars for the caliber of service I received and ignored the wait time, which completely depends on if they have beds available and the severity of your emergency.

1 /5 Jacinta Matthias: Wait time is horrible. Been here for 4 hours. Also, they didn’t send my antibiotics medication to the rite aid the first time; my PCP who was on vacation had to issue a request to send it and even then, they refused. Told me to see my PCP. My PCP made a report of this incident because she thought it was ludacris. Took me a long time to get on much needed antibiotics, like what was the point of getting seen at the ER if they wanted my PCP to order the medication. Also to add: I came here for a second time. Complete mistake. Waited another 4 hours. I started fevering again and feeling weak like I needed to rest. So as I was leaving, I said I would go to Kadlec ER to the nurse Annie in the front. She rudely laughs in my face and says “good luck, you’ll be waiting there longer” as if I haven’t just waited 4 hours and had no care. I will be reporting this to my PCP for a report

3 /5 Sonja Young: Most of the staff was great, but the security on duty for the overnight shift spoke to several people in a demeaning fashion. It wasnt called for in any of the exchanges I witnessed from where I was sitting in the waiting room. To be clear, I was not the patient. I was a family member waiting to hear how my loved one was doing.