Tumwater Family Dentistry - Tumwater (WA)

5 /5 Sarah Pagan: Dr. Merchant and his team treat patients with kindness and compassion. The whole team does a great job of communicating what they are doing, when, and why. When I needed a crown replaced, Dr. Merchant demonstrated a strong commitment to making sure the replacement crown was exactly right and fit properly. Dr. Merchant refused to accept what he found to be substandard work by the labs creating the replacement crowns, even though that meant having me come back to his office over five times to try new replacement crowns. I’m impressed by Dr. Merchant’s commitment to his patients.

5 /5 Cristin Wilson: Tumwater Family Dentistry is fabulous. I have been going to Dr. Merchant for years and he is always thorough and knowledgeable. Stacy was my hygienist for this cleaning and she cleaned my teeth with precision. She was kind and we struck up conversations about health and longevity. Lastly, the admin staff is efficient and handled my payment quickly. I have never waited more than five minutes for my appointment. Great experience all around.

1 /5 Brandi Peacock: Update: I was surprised with a bill. Their front desk had told me at check in that my insurance was verified and all good. Unfortunately this was untrue and misleading. The sent a bill and when I called for info I was then told that only my plan is out of network. I was not provided a treatment plan or anything that would show how much I could potentially owe before completing treatment. Instead they told me it would be covered 100%. I asked if they verified my plan with their providers Tax ID # and their National provider identification number and was told by Amy that they did. I called and spoke to my insurance company following that call and found out they never called and verified my plan prior to my appointment. This office is dishonest. What a great experience! My two kids and I all had new patient appts and got every done within an hour! Front desk was friendly and had everything verified with my insurance before we got there. My girls were seen by one hygienist while I was in the next room with another. Both were amazing and the dental assistant was very helpful too. We each spent some time with the Doc and left with our next appts scheduled. Definitely would recommend!

5 /5 Jacqueline Williams: The dentist was very kind and thorough. Heather, the hygienist, was the best I have ever been to. No pain, my teeth felt the cleanest ever, and she explained everything before she did it. This is for sure our new dental clinic.

5 /5 Joe: Great service, helpful staff. I am terrified of the dentist and feel totally comfortable coming here. They have done a fantastic job getting years of needed work done.