1 /5 Iona X: I got a cut and partial foil from Kenzi on Tuesday. I told her that I wanted very natural looking highlights and showed her a photo of what my hair looked like in the past with said natural looking highlights. She confirmed she could do it and we chatted while she worked on my hair. When she showed me the initial results, I was horrified. I had bright yellow streaks in my hair that were obviously fake looking. I have natural black hair. Black hair with bright yellow streaks. It did not look natural at all and the look we discussed and agreed on was not present. At this point I was already late to pick up my kid. I tried not to panic or cry. She quickly made a darker toner and applied that to my hair. The second toner was less yellow than the first but still very far from what I asked for. I had to leave to get my kid but sent the hair salon an email communicating that I was very disappointed and unhappy with the results of my hair appointment. After sleeping on it and still being unhappy with the results, I called and left a voicemail the following day asking if the owner of the salon could contact me and provided my phone number. It’s now Friday and I have yet to hear back at all. I am deeply disappointed in the color and also see that the curtain bangs she cut are visibly uneven. This is not the cut and color that I asked for and that we agreed on. My hair is black with yellow highlights and the look I asked for, showed a photo of, and described was chestnut brown.
All I am asking for is the salon contact me back and make this right. I am extremely disappointed and unhappy and feel uncared for as a client after reaching out twice before writing this review.
