Aritzia - Bellevue (WA)

5 /5 Aaliyah Nimyel: I was initially skeptical about visiting due to some of the reviews, but I wanted to try on sizes in person before potentially purchasing online. Despite it being surprisingly busy for a Monday evening, Haven made it a priority to help me find the exact shorty I was looking for. Haven was an absolute angel, truly living up to the name. The level of care, kindness, and professionalism shown went above and beyond, even with a full store. Thank you, Haven, for making my experience so memorable. I am genuinely glad I decided to come in.

1 /5 Ayberk Ozbek: Today, my daughters went to return the sweater that she bought 1 week ago and wore 1 time and had pilling. They did not receive a refund and were disrespected by their cashiers. Protect the product you sell, where is customer satisfaction? And dont treat people disrespectfully again. I will complain about you everywhere.!!!!

5 /5 LeAnh N: Always quick and friendly service at this Aritzia location. The fitting room lines are never long, and all of the associates are consistently helpful and kind. One of my favorite locations to shop at.

1 /5 Nisa Özbek: I am writing this review out of genuine frustration and disbelief at the level of product quality and customer service I experienced at Aritzia. Last Saturday, I purchased several items from your store, trusting the brand’s reputation and pricing to reflect a certain level of quality. Unfortunately, that trust was misplaced. Despite never wearing the items, the fabric began pilling almost immediately. For a company that positions itself as a premium retailer, this level of quality is unacceptable. Pilling on unworn garments is not normal wear and tear. It is a clear indication of poor fabric quality. Still, I gave the store the benefit of the doubt and returned within the clearly stated 14-day return window. Instead of a straightforward and professional return process, I was met with dismissive attitudes and visible reluctance to process the refund. The staff repeatedly inspected the unused items as if searching for a technicality to avoid honoring the return policy. It felt less like customer service and more like an attempt to discourage me from exercising my basic consumer rights. What was most disappointing was not just the refusal to process the refund, but the tone and behavior displayed. Sighing, exchanging looks, and prolonging the process unnecessarily reflects poorly on a brand that claims to value its customers. Customers should not feel uncomfortable or embarrassed for requesting a refund within the official return period. If Aritzia cannot stand behind its product quality or its own policies, that raises serious concerns about the company’s standards. Charging premium prices comes with the responsibility of delivering premium quality and service. In this case, neither was provided. I did not expect to leave feeling disrespected and dismissed after spending my money at your store. This experience has significantly impacted my perception of the brand, and unless this issue is properly addressed, I will be reconsidering future purchases. I am requesting a full refund in accordance with the stated 14-day return policy. Nothing more, nothing less.

1 /5 Lucy P: Be careful !I recently encountered the return policy and believe it should have been communicated to customers at the start of their shopping experience. On Cyber Monday, I purchased two puffer jackets at a 20% discount, which were delivered to my home on December 11. Unfortunately, the sizes proved unsuitable; thus, I took the necessary steps to return them to the store. To my disappointment, I was informed that, due to the promotional nature of the items, I would only be entitled to store credit amounting to $685. The employee assured me that this credit would never expire; however, I questioned the meaniI am deeply disheartened to witness my hard-earned money being treated with such disregard, leaving me feeling utterly frustrated and powerless as it seems I amI find myself in a position where I am being unjustly exploited, seemingly taken advantage of in this circumstance.