Kohls - Vancouver (WA)

2 /5 David G2: This place is a mess. Finding the brand, style, color, size I want is nearly impossible. They dont care about keeping items organized at all.

1 /5 Ogilvia Garcia: Date: 11/13/25 time 3:20-3-45 pm I recently returned to the store because an item rang up at a higher price than what was shown. The cashier who assisted me was very polite and professional. However, when she called her manager for help, the experience became uncomfortable. The item clearly had only one sticker on it—there were no signs of other stickers being removed or altered. Despite this, the manager immediately said the price didn’t match and began coaching the cashier in front of me, using a tone that felt accusatory and unnecessary. It came across as if she was implying I had changed the price tag, even though I was right there. To make things worse, the manager began ripping the sticker off while making those comments. She struggled to remove it so much that she ended up tearing the sticker in the process, which only proved it hadn’t been tampered with. I understand price mismatches happen, but the manager’s tone and lack of professionalism made the situation uncomfortable and unfair. Management should be more mindful of how they speak in front of customers and avoid implying wrongdoing when someone is simply asking for a price check. The cashier did a great job, but the manager’s behavior definitely needs improvement.

2 /5 jen warner: Two stars based on the experience I encountered on 11/16 and 11/17 with a manager/supervisor Ill call R. Usually I’d give a 4 or 5! On 11/16/25, I went to return a vacuum cleaner purchased On 10/31/25. R stated what they thought Kohls policy (eventually incorrect on their part) was on returning a vacuum cleaner. I did not know the policy, but what R stated seemed incorrect to me. R flatly told me since I did not have the original box for the return, I was out $100 plus. I was upset. R never empathised with me that I didn’t have the original box. I think that understanding should be a natural response from someone in customer service. R instead, did not look me in the eye while speaking at me. R provided me with a phone number to call to see if there was anything Kohls could do for me, but I would probably not receive a full refund. I asked R for a copy of the return policy, but was told it was not possible. Each time I asked R a question, R said to call the number while not making eye contact. As I left, I told R that they were not helpful at all. The next day I called the number. It turns out, R was wrong. I could return without the box and was instructed to go back to Kohl’s for the return. I was hesitant as my first encounter was negative, but I was reassured that if I received resistance for the return to have the manager call the number I called. When I returned to Kohls, I saw R as I was called to a register. R seemed aware that I returned again. I stopped to chat with R. Apparently, R talked to her higher ups to clarify the return policy. She was told that she was incorrect and the original box was not required. I questioned R on this. At this point, R became hostile, raising her voice at me, and eventually yelling at me. Saying that I had disrespected them the day before. And that they (R) did not need to say they are sorry for not knowing the policy because I did not respect them. R wanted to process my return, but I declined as I felt attacked, and separation was needed and headed to the register originally meant for me. Then all the sudden, I’m told to wait off to the side, while I hear R calling for back up as she’s dealing with the situation she talked about yesterday with the vacuum cleaner return. I felt attacked and humiliated by R. In the end, R’s supervisors that were called were nice, friendly, understanding and communicated with me well. I just don’t understand why R didnt use her customer service skills on 11/16 in the moment to express empathy and understanding for the fact that she told me I was basically out my $100 plus (which was wrong on her part). Also, why didn’t R seek clarification on the policy before I left on 11/16? And what prompted her to seek clarification eventually? And how many times has R done this to consumers in the past not knowing the return policy? The sad thing is that R was helping out a new Kohl’s associate both times this happened! How embarrassing for Kohl’s!

1 /5 Roku: Rude manager. Walked away from her cashier and offered no help to him or me. Ended up getting my coupon after standing there and figuring it out myself. Cashier himself was very nice, explained he doesnt usually work cash register so he had to ask her.