1 /5 Mika Mag: Shopping for back to school clothing and had an order to pick up. This was my second experience, the first one was great, the young lady was helpful and friendly. It was super easy to pick up the items I ordered online, I was in the store for a total of 5 mins. Second time around an older lady was supposedly helping me with a pickup and she lacked basic customer service skills. She was not pleasant, helpful nor friendly. She seemed very emotional, annoyed and bothered. I was surprised by the lack of professionalism and I cannot see myself shopping at Old Navy again.