1 /5 Rachel Slaker: Worst customer service experience I’ve had in the last decade. I bought a ring in the store, admittedly it was a size bigger than I would go normally but was very cute so I gave it a shot. I wore it once in the week after and it kept slipping over, too big and too heavy for me. When I looked up their return policy I realized it was in store credit/exchanges only and a very small window to do so. I went in after work one day, pulled some pieces of clothing to try on and found a cute cardigan (cheaper than the ring) that I thought I would exchange. I get to the counter and as soon as I brought up the ring I wanted to exchange I received eye rolls, the cold shoulder and an overall inconvenienced attitude. I gave them my previous receipt and asked if I was able to exchange and they said no since it was a vintage cardigan from a different seller then mentioned something about store credit. Then they presented a POS system in front of me and asked for my card, I thought they were charging my card back for the ring, I do the transaction and then the gal said “this sweater is final sale by the way”. After realizing what was happening I said “oh ok sorry I didn’t realize I wasn’t able to apply store credit towards this sweater”. Again I received eye rolls and cold shoulders. I apologized multiple times, tried to strike up small talk and received barely any response. At no point while I was in this store was I assisted in finding the pieces I wanted to go home with, there was no signage stating there was a vintage rack and that it was final sale only. I overheard the THREE workers that were huddled by the cashier stand gossiping about other coworkers and a happy hour they went to. Honestly disappointing because I love supporting local businesses. I found most of the clothing they provide (minus the vintage) on Amazon for about 10-20% cheaper. Will not be back, I even gave my store credit to a friend. Don’t waste your time here.
