Tillys - Kennewick (WA)

4 /5 Reina Flores: Have been to this location several times during the last few months and I have had such a great experience with the staff. Everyone is always helpful and friendly. The only thing I didn’t enjoy was the 90+ degrees in there. It seems the AC is not functioning I can’t imagine how the employees must be feeling having to be there for their entire shift in those temperatures.

5 /5 Sydney Armstrong: Grant Jensen was the best Tillys employee Ive ever interacted with. He was extremely helpful and assisted me in finding what I needed!

1 /5 Lily Naddine: Seriously, the worst store ever I love their clothing, but it’s all just copy and paste from every other store I bought a sweater there. It was $90. I went to go return it and it has A 30 day fee it’s been the 12th day I go there and they point out a “dirty spot” which was part of the hoodie because it was a camel hoodie I haven’t even worn it and they said I’m sorry I can’t give you your refund a $90 hoodie that is unbelievable and dumb so I had to leave because they wouldn’t give me my refund and I didn’t wanna argue with them, but they were very unprofessional and they could’ve looked at the other hoodies and saw that it matched with the other others

5 /5 Kalli Willett: Shoutout to Sylvia and her team at Tillys for their outstanding customer service today! Despite technical issues at the register, they went above and beyond to ensure everything was made right. Even during the busiest shopping time of the year, they handled it all with such a positive attitude and never made me feel like an inconvenience. Truly impressed!

1 /5 Erica Kissler: If I could give zero stars, I would. The worst customer service EVER!! Went shopping for my daughter and found a pair of jeans, but due to covid the dressing rooms were unavailable. Not a big deal, so we tried them on at home. She needed a different size, so we exchanged them and tried again. The jeans still didnt work, so just went back in for a refund. The girl at the register said that they couldnt give a refund only store credit, even with tags attached and both receipts. So I asked for the supervisor and explained the situation to her. I stated repeatedly that their policy allows for returns, and is posted clearly on the receipt as well as the website. She gave me nothing but attitude and was super condescending. I asked if she could point out where it stated in their policy that I was unable to get my refund, she refused and just said "I know what our policy is." Now Im going to have to deal with corporate to try to get this resolved since Im from out of town.