Windsor - Spokane Valley (WA)

5 /5 Priya Lacroix: I had the best experience at the Windsor in Spokane Valley! The staff was beyond amazing, so kind, attentive, and genuinely invested in helping me find the perfect dress. I received personal, one-on-one help, and they really listened to what I wanted instead of rushing me or pushing random options. They went above and beyond to make sure the dress fit beautifully and that I felt confident and happy. The whole experience felt special and stress-free, which is rare when shopping for a dress. I walked out feeling excited and taken care of.

5 /5 Ali Duhrkoop: McKenzie and Riley were so incredibly helpful! I’m going to a wedding and have no idea how to style myself. They not only made amazing suggestions but they were so patient getting me a variety of shoes and sizes to try. I also got my dress here, it’s beautiful, high quality, and it was only $35! I’ll definitely be back due to the amazing customer service and high end items. Thanks ladies!

1 /5 Nichole Mischke: Just a word of caution for anyone shopping here. Windsor has a strict “all sales are final” policy in store, and in-store prices are often significantly higher than the prices for the exact same items on their website. I learned this the hard way. I purchased a dress in the store for $89, and later that same day my daughter found the identical dress on Windsor’s website for $25. When I contacted customer service to ask why the same item is priced so differently online, I wasn’t given any clear explanation beyond, “the online store is different.” I also asked what a customer is supposed to do when the store and website sell the same inventory at drastically different prices. The representative couldn’t offer a logical policy or solution—only that I “should have checked the customer support page before purchasing,” which is where their final-sale policy is listed. I have no problem with final-sale policies. What’s frustrating is discovering after the fact that the same item was available from Windsor the very same day for nearly 75% less, with no option to price-match and no reasonable explanation for the discrepancy. If you plan to shop here, just make sure to check the online price first. The difference can be substantial.

5 /5 Colleen Ellis: I found the perfect dress for my upcoming formal event!!! The staff was very helpful and friendly! Will come back in the future :)