Top 6 Rated Jeweler in Kennewick, WA (part 2)

MJ I had a few stones that Garlands assessed and held onto until I figured out what exactly I wanted to do with them. Once I figured it out, I was able to coordinate with Kris from across the state on the design. With this, Garlands custom made a flawless, beautiful, one of a kind piece. I cannot express how seamless it was to work with Kris and James from out of town— I couldn’t have had a better experience and the ring turned out more beautiful than I could have ever imagined!

Kyla Roberts I came in to get my mom a necklace for mother’s day, the day before mother’s day, so of course it’s busy. I waited patiently at the counter, but the store was super packed. I didn’t get a chance to really look around because there were people around almost every display case. Finally Luis helped me out, and when I explained that I was looking for a necklace for my mom, but wasn’t sure what because it’s really packed & I can’t look around that well. He looked at me, and looked at my phone & said “well online would’ve been a good place to start. we aren’t really known for necklaces, we’re known for our charm bracelets.” I just stared at him for a second because excuse me, what? I just waited patiently while people happily took up 20 minutes of your time trying to decide what over priced charm they’re going to get. Just show me a couple necklaces so I can get out of here. I was honestly going to just walk off because I do not have time for someone’s nasty attitude today, but I already waited, so I just sucked it up. I took a total of 5 minutes to pick a necklace, I actually chose the first & only one who showed me. He didn’t even ask me if I needed a bigger sized chain, which come to find out I do. Isn’t jewelry shopping supposed to be something where I’m, idk, kind of.. HELPED out? Like you show me some things, we find the right sizes? It’s a sales job right? I guess this is what I get for choosing pandora of all places. Sad thing is, I’m pretty sure this was the store manager. I give Luis 0 out of 10 stars. He’s rude & couldn’t even pronounce my name correctly. Wishing him the day he deserves

tahurtado Mayra was wonderful! We have a child with autism that needed a piecing redo and it was quick and painless. She squeezed us in as our Claires appointment was canceled and my daughter was having a meltdown!

Irish Kreis I recently had my wedding set worked on and Im very impressed with the quality its looking brand new again. I also found the perfect vintage setting for my grandmothers diamond. Great customer service, and craftsmanship.

Cee The employees will tell you that the jewelry you picked won’t tarnish but it’ll be bronze and turn your skin green within 24 hours. The customer service is through the charts if the charts are labeled “garbage service.” Shout out to Monica T who has the best “I just work here attitude” and to Kaitlyn the assistant manager for not offering a solution to an easy fix ;)