1 /5 Bpclay: Took a bracelet to them and asked if they could shorten it. They said yes, $65, done in three days. One month later, after multiple calls and visits, they finally tell me it’s done. Look for yourself. What they did was laughable. They cut the string, tied enormous knots and superglued them so they wouldn’t come undone.
I called my credit card company to get a chargeback immediately. I absolutely would not recommend letting them “repair” anything. I don’t imagine any of their jewelry is legit either.