Bauder & Associates, LLC American Family Insurance - Richland (WA)

5 /5 Brittany Free: Stephanie was amazing to work with! She took the time to review my policy thoroughly, helped me lower my premiums with ease, and made the whole process simple and stress-free. She also assisted with adding just the minimum coverage we needed on a car we’re selling, and explained everything clearly so I knew exactly what was happening. I really appreciate how easy she made everything—highly recommend her and the entire team!

5 /5 Rayla Knight: Stephanie worked with me with the transition with such easy and grace. It was a very easy transition from my old auto insurance to her company. I am definitely satisfied with the company and Im so happy I am going through her business. She is wonderful!

5 /5 Aruni Evans: Thank you for your excellent service. You are very courteous, friendly, and answered my questions. I appreciate your work ethic! The whole transaction went smoothly. I can recommend you to all my friends and family with confidence. Thanks again Rocky Evans!

5 /5 joel granados: ⭐⭐⭐⭐⭐ Kayla at American Family Insurance is absolutely outstanding! From the moment I reached out, she was professional, knowledgeable, and incredibly helpful. She took the time to explain my policy options clearly and made sure I had the best coverage for my needs. Her responsiveness and dedication to customer service are truly top-notch. Thanks to Kayla, I feel confident and well taken care of. I highly recommend her to anyone looking for insurance expertise with a personal touch!

5 /5 Jody Turner: I cant say enough good about Stephanie the owner, She is our new agent because the one I had retired. Wow what amazing customer service, she actually actively reached out to me to introduce her self and go over all my policy’s. Several things got updated that saved us money! She was genuinely interested in looking at everything to help with rates. Very knowledgeable and helpful. For once a call from my insurance company to actually check on us! Such a breath of fresh air. Thank you Stephanie Bauder for the awesome customer service.