carlos Mendoza After waiting for months for our appointment they call me to cancel our appointment because they didn’t have the parts finally I took it in and after a few days we picked it up and they forgot to paint one part and also they work on something that I scheduled for another shop to do I guess it was a misunderstanding still don’t have my head light that they ordered over 4 months ago not happy
1 /5
Jeremey Norris Overall work done on the vehicle was great just the time it took seemed crazy and communication was lacking where it needed to be. I was quoted 4 days to fix a slightly damaged bumper on a 2024 Hyundai Elantra. The place was a key place for my insurance, which is State Farm, to choose. I received my vehicle back to me over 3 weeks later. Attributing factors were that there was an identified bent bar that houses one of my back up sensors so the shop was waiting for additional parts. Once acquired and completed it had to go through Calibration which I was told was in "in-line" for calibration. This was nearing the 3 week window when this told to me. And by Monday they got to it to find out they couldnt do it with the tools they had and they sent it to the dealership which added another 3 days. I find it frustrating that my vehicle was in a queue with other cars to find out they couldnt do it...to me it seems like this is something that should have been known before waiting in a line of cars to just be sent to dealership l. When I got my vehicle I did express my concern on how long the time took and was told that day that it was because a part was "allegedly" on backorder..Which would make sense of the length of time but that was never explained to me during the long wait. My main concern is lack of communication I was only told another part was needed and never was told of a backorder just kept being told we hope to have it complete by a certain time but nothing more beyond that and I did 80% of the calling to find out the status of my vehicle. Overall the shop needs to work on their communications on status updates and maybe more transparency to what is actually holding things up.... For me I felt like because my timeline of completion was missed my vehicle became less of a priority so the shop can make other vehicles complete on time... And I get it to a point but when youre the short straw its not pleasant at all... If you dont mind the chance of the work taking longer.... than this place is a good choice they know the vehicles and work with insurances well....just for me needed more communication.
3 /5
Jeff Kruger I recently had a blowout on my dually that took out a rear fender and did some other damage. From the first time being at Frank and Sons to get an estimate. through picking up my truck, it was a great experience.
The estimate was fast and fair, and I got my truck in on the day they scheduled, and it was done when they said it would be. During the entire process the communication was excellent. Tom was our primary contact, and he was great throughout the entire process. The work they did is flawless. I went over it with a very critical eye and it is absolutely perfect.
I will never go anywhere else for body work. I highly recommend folks that want work done right by a shop that obviously cares about their customers go to Frank and Sons.
5 /5