1 /5 Sharon Getsinger: Review for Jack in the Box – Prosser, WA
We pulled into the outside lane because our truck is too big to turn into the inside lane. Immediately upon pulling up to the board, someone came on and said, “It’ll be just a minute.” So we waited. While sitting there, two cars went through the inside lane, ordered, and left no one ever came back to take our order we finally had to pull up to the window ourselves. When we asked why we had been waiting so long, the employee at the window had a terrible attitude, practically called us liars, and said they couldn’t see us on the camera. We then asked for a manager, but instead of making things right, the manager doubled down and gave us the same excuse, even though someone had spoken to us when we first pulled up.
To top it off, when we finally got our food, they put tomatoes on the sandwich after we specifically asked for no tomatoes, and they didn’t even give us the drink we ordered. Horrible service from start to finish rude staff, no accountability, and no effort to correct their mistakes. One of the worst fast-food experiences we’ve had. This is the 4time we have been there due to their convenience however the definition of insanity is doing the same thing over and over and expecting different results! So the definition of this jack and the box is insanity! We won’t be back again!!