1 /5 Ivan Gavrilov: Absolutely unacceptable and humiliating experience.
My wife accidentally spilled her drink, and instead of offering basic courtesy or help, the waitress threw a cleaning rag onto the table, as if we were expected to clean it ourselves. No apology, no professionalism — just open disrespect.
Her behavior throughout the interaction was arrogant, dismissive, and rude. She spoke to guests with clear irritation and showed repeated disrespect toward my wife and our friends. This was not a misunderstanding — it was a pattern of poor attitude and lack of basic service standards.
We refused to tolerate this treatment. After paying for the drinks, we immediately canceled our food order and left the restaurant, choosing to take our business elsewhere. No one should feel disrespected or looked down on while paying for service.
If management does not seriously address staff behavior and customer service training, I strongly do not recommend this restaurant. We will not be returning.
