4 /5 Kris W: The food was great. They have the best fries. My daughter and i shared an order of the half sandwich special plus a side of fries. We split it to two plates, so how you see the picture is not how it was served. It ended up being plenty for the two of us. The kids meal chicken nuggets also had a pretty large portion. My husband got the half eggs Benedict, which was still a decent amount for being a half order. Their full portion sizes must be huge. We ordered small because the prices were high and were trying not to spend too much, but it still ended up leaving us full by the end of the meal.
I took off one star for the service charge I was surprised by on the bill. I hope it said on the menu somewhere that there would be an extra charge, but I didnt see it when deciding what to order. Customers dont know what the service charge goes toward if it just says "service fee". While some restaurants give it to their service workers, some use it to offset transaction fees, and others keep it to offset other expenses. I did reduce my tip by the amount of the extra charge. If that extra bit is not going to your servers, then it is hurting them by having that added at the end. If it is just a way to "recoup" expenses, then I prefer to see that wrapped into the price from the beginning on the menu items (which would give servers higher tips, since its percentage based).
