1 /5 Maybellene Roberts: When asked a few times when theyd be in to put the splinter on my son, The DR was playing on his phone as we sat in the ER room waiting. No one communicated with us, until I began asking the same question. The DR told me that the nurse would be in to my sons splinter on, and the nurse said she didnt know how to do it. That same nurse said that we would be helped in a minute and and I asked if she really was going to be, my voice was bot raised. It was a genuine question and she raised her voice at me and paraphrased the question I asked. Knowing at that point that the nurses didnt know how to put the splinter on my toddler son because I heard it, there was a kind male nurse who came in a tried. The only person that knew how to do the splinter was the DR but he was busy on his phone, I know this because I saw his face down, sitting down in the nurses station and I saw the content on his phone when i walked up to ask him how much longer will it take for him to get the splinter on my son. Anyhow the male nurse came in and I was asked if I would be able to help. I had no issue in helping because my son was comfortable with me as all children are with their parents. The DR came in to look at it and told the male nurse that the splinter was cut too short and was asked to do it again. 2nd time around the splinter was up to par and we were able to leave.
Communication from the nurse and or Doctor would have been good. Instead, I was asking questions and the nurse raised her voice at me when I asked if she was really going to help us in a minute. And the Doctor in the ER, the only one that knew how to do my sons splinter was sitting in the nurses station on his phone. We sat longer than we should have when the nurses didnt even know they were suppose to apply the splinter on my sons arm. And to top it off they didnt know how. Im grateful to the male nurse that came in and did his best.
Pretty poor experience communication wise and how I was being treated when I genuinely wanted to know.
