1 /5 Erin Smith: I used to be a loyal customer of Autometrics and even recommended them to friends. Unfortunately, my latest experiences have been incredibly disappointing and ultimately dangerous.
Over the past few years, I spent thousands of dollars at this shop trying to resolve issues with my vehicle. Not only did those problems remain unresolved, but new, serious safety hazards were created by their work, including a diesel fuel leak and shorted wiring that left my vehicle at risk of catching fire. I unknowingly drove my family (including my newborn baby) on a days-long road trip in a car that could have caught fire due to their oversight. That’s not just unacceptable, it’s terrifying. And while my car did not catch fire, we were subject to diesel fumes for the duration of (and beyond) the trip.
After finally taking my vehicle to a different, reputable shop, I learned about a laundry list of problems that were either caused or ignored by Autometrics. Issues that I am still in the process of repairing today.
When I contacted Autometrics with this information and a detailed, professional letter outlining the issues and a reasonable reimbursement request, I was met with a dismissive phone call telling me I was “wrong.” What’s worse, a male family member with a similar experience was compensated by the same shop after bringing his issues to their attention. I was not. I genuinely believe my concerns were dismissed because I’m a woman.
This shop once had my trust. Now, I feel I was taken advantage of, disrespected, and put at serious risk. I no longer recommend Autometrics to anyone, especially women.
