1 /5 Gabby Cholak: I came in as a first time client to this salon to have a fill done on my acrylic nail extensions. I was told by the female technician that she is unable to do a fill because the previous salon had applied the acrylic too thick and that a whole new set would be necessary. Although I was reluctant to remove acrylics that were only about a month old and start over, I agreed since I didnt like the fake look of the thick nails and wanted that fixed. The technician took around an hour removing the nails and another hour applying a new set. I was running behind my schedule by the time she finished and was rushing out the door, I briefly glanced over my finished nails, paid, and left. Once I got home and washed my hands, in the process washing off cuticle oil, I realized nothing had been done to push back or trim my cuticles and I had unsightly overgrown cuticles/hang nails. I couldnt believe she would have just completely ignored such an important aspect of nail prep. So I went ahead a pushed them back and trimmed them myself. This however resulted in a big gap between my nail bed and the acrylic that looks like a couple weeks of growth! I took before and after pics and contacted the salon, the woman who helped me said to come back and she would fix the problem. I couldnt come back for a week since I was heading out of town that night, so we agreed I would come back a week from the original appointment. I called before going in as we had discussed to make sure she remembered me and would still take care of fixing the problem, I was told by a male coworker to come on in. I drove all the way from Nooksack area and when I got there the technician who had done my nails told me she wouldnt fix them without further charges and offered to do a fill with same color for $35 which she claimed was $15 off normal price. I told her I didnt think it was fair for me to have to pay for additional services that wouldnt be necessary if she had done my nails correctly to begin with. She blamed me for the cuticles not being addressed and that I messed her work up by pushing/trimming them back myself. She was rude, acted like she couldnt care less about my business and satisfaction, and she told me to go somewhere else. I left agreeing with her thats what I would be doing.
*** Reading through the negative reviews the cuticle issue has been a problem for others who have complained about it as well.
(1st 2 pics are before I fixed the cuticles and the following 2 are after I trimmed them)
