C & M Auto Repair & Collision - Bellevue (WA)

5 /5 Andrei Vasilishin: All good. I called in the evening, they were already waiting in the morning. They treated me to coffee, played pleasant music and did the wheel alignment very quickly. Thank you!

1 /5 Ryskeldi Baktilekov: Unfortunately, my experience with this auto repair shop was extremely unpleasant. I ordered new doors through eBay and had them delivered directly to this shop. However, instead of replacing the old doors as we agreed, they just painted the old ones — and not even in the right color. The quality of the work was very poor. When I asked to resolve the situation peacefully and simply take my new doors back, they refused. Only after long negotiations did they agree to return my money and the doors. But instead of doing that, they began threatening to damage my car. All I wanted was to get my doors and leave. I highly recommend being very careful and reading all reviews before trusting this shop with your vehicle.”**

1 /5 Atlanta Brown: I had a disappointing experience at this shop and would not return. I initially chose them because they are part of the RepairPal network, which should have made repairs more affordable with my CarMax MaxCare warranty. Unfortunately, the service was frustrating from the start. Cesar, the person assisting me, seemed unfamiliar with my car and its issue despite having the documentation in front of him. When I asked about rental car coverage (which I had discussed with another employee, Natalie), he abruptly interrupted me, assuming he knew what I was going to say. This lack of listening and communication was off-putting, and I nearly took my car elsewhere but was ultimately convinced to leave it. Cesar told me he would call the next day at 12, but I never heard from him. I had to call at 4 p.m., only to find out they hadn’t actually diagnosed the issue yet. When they finally did, it was because they removed the door panel—meaning the entire previous day, they hadn’t even started investigating the problem, wasting my time while keeping my car for multiple nights. On top of that, there was a severe lack of transparency regarding pricing. I was given inconsistent quotes for repairs, and I was never told that I’d be charged $260 for a diagnostic if CarMax didn’t cover the issue. Clear communication about potential charges is essential for good customer service, and that was completely lacking here. Ultimately, I paid for a diagnostic, didn’t get my issue resolved, and left feeling scammed. This shop needs to improve its communication, transparency, and customer service. I would not recommend it. **Edit** I got a response to this review with some very invalid claims. So happy to be done with a scammy company that would go this far to try and discredit. Updated my 2 star to a 1 star. Attaching a photo of the part missing from my car after their service.

5 /5 Beeha Haq: I had such a great experience at C and M Auto in Bellevue! I came in for an oil change and was blown away by the kindness and professionalism of the team. Walter and Cesar were absolutely amazing — not only were they quick and efficient, but they also made me feel genuinely cared for as a customer. They took the time to explain everything clearly, didn’t try to upsell me on anything unnecessary, and made the whole process easy and stress-free. It’s rare to find an auto shop that feels this honest and welcoming. I’ll definitely be coming back for all my car needs — highly recommend!

5 /5 Morgan: I had a flat tire and did a walk in , they fixed it for me in no time(less than 10 mins), thank you so much for the quick and good fix to my tire! The owner is very friendly and knowledgeable, this will be my go to place for any tire changes in Bellevue!