Car Pros Hyundai of Renton Service - Renton (WA)

1 /5 Larry C.: I went to this dealer service department to service the car I got from my cousin, since the car has been serviced here before, i have a confident that they will do a good job and take good care the car. After making an appointment and checked in on the scheduled appointment day and time, i was told by the service advisor Mark that the recall and oil change service will take about 2 hours, upon waiting for almost 3 hours, i went to follow up at the service counter if my car is done, unfortunately after that almost 3 hours waiting, they didn’t even touch my car, and the other service advisor( asian dude) who claim to be a service advisor’s supervisor said that he didn’t know what happened, Why the vehicle is not done. And didn’t even apologize until i become upset! Very disappointed, for waisting my 3 hours for nothing!Really there’s a lot of opportunity here to grow, i can tell that this dealer service department is very disorganized, no communication, no team work. I don’t trust this folks to do the job at all!

1 /5 Kaveh Saleminejad: If you value your time and sanity, avoid this dealership at all costs. After my Hyundai Kona’s tire ripped, I had it towed to Car Pros Hyundai Renton via roadside service. The next morning, I was left on hold for 30 minutes just for them to tell me they hadn’t even opened the car key envelope. After another half-hour on hold, they finally found it and then texted me a number for updates, which no one ever responded to. When I called back, I was left on hold for over an hour, only to be told they don’t have the “bandwidth” to work on cars brought in by roadside service. The rude employee couldn’t care less and suggested I tow my car somewhere else. This dealership is a complete disaster. They dont communicate, waste your time, and clearly dont care about their customers. If you have an emergency or need reliable service, do yourself a favor and go anywhere else. Car Pros Hyundai Renton is an embarrassment to the Hyundai brand.

5 /5 Nicklas Smith: Their service advisors are knowledgeable and friendly. They keep their customers up to date on repairs and provide detailed videos to show what repairs the car needs alongside feedback on recommendations.

5 /5 TOMOHIRO KANEDA: As always, Andy from the maintenance team is quick and helpful with bookings,etc. Ive been doing oil changes and maintenance here for 6 years since I bought my car. No problem. The waiting room is also clean and relaxing.

5 /5 Jinyang Xia: My vehicle needed the entire charge port replaced and the service department was able to work with my insurance company to complete the repair. The when my vehicle was ready to get picked up at the end of the day, the service department sent me an uber to pick me up when all their drivers went home. I recommend coming here to get your car serviced, the service department was very professional and had excellent communication with me.