Greater Lakes Mental Healthcare - Lakewood (WA)

1 /5 Brandon Vollmer: On Jan 28th, 2025 my spouse came to greater lakes to receive mental health services. After this initial visit she had only seen her provider once, and has had MULTIPLE episodes of Crisis. She never had crisis incidents until she started to see Crystal. Every time she has tried to call to schedule an appointment no one answers. She also refused to listen to my spouse when she asked to be put on medication because SHE NEEDS IT. I do not recommend this place FOR ANYONE. She called yesterday at 8:15am to speak with a manager to “break up” and we have yet to receive any response. How this place is still in operation blows my mind. These people are the sole reason why people commit themselves to Western State Hospital. If I could rate zero stars I would.

1 /5 Kayla: If I could give this place negative stars I 100% would. I am not a person to leave reviews, but I hate this place so much I just have to. I had an appointment with K on July 22 and when I was 5 minutes away I get a call that she left. My appointment was in the afternoon and they had all morning to call me, but waited until I was almost there. I then rescheduled my appointment for the following week and once again she canceled on me. At that point, I no longer wanted to see her so I requested a new therapist. A week had gone by and hadn’t heard anything so I called again and they said they will call someone and send me an email ASAP. we are coming up on one month later and I have not been seen by a single person. This place is a joke. Please go somewhere else.

1 /5 David Zimmerman: Ive come to them twice for help and they just milk your insurance for one hour appointments where nothing gets done. My recent therapist was an intern. I know I might need medication, their wait list is out until June, if my therapist even signs off on it. She said we need more one hour appointments to decide what I need. Yes I can do telephone calls, but she prefers I drive an hour and back to our appointments, where I leave clueless and hopeless. Even got suicidal at one point where I was given a return call a few hours later and the chick was just extremely rude to me. I wasnt even being needy, just calm and letting her know how I was feeling. No I didnt want to take walk. No I didnt want to did etc etc and it just seems pointless

1 /5 Bender Haze: Trans folks, beware! This place is so bad, I never even got into a therapists office. First, my therapists cancelled on me repeatedly, sometimes with only 30 minutes notice. Then, Greater Lakes deadnamed me in my paperwork repeatedly, even after I asked them to stop & showed documentation that I changed my name legally over a year ago. I didnt even sign up for counseling under that name - they pulled my record from Multicare, who also has repeatedly failed to change my name.

3 /5 Amanda Howard: Its really a shame when I cant give full stars-- I try to err on the side of kindness. But Ive also had a bit of a last straw. My child has been seen here for a couple years and its gone from good to uh, less good over that time. Hes had to play a bit of musical therapists, because after he "graduated" (a funny little term, given how hes there for things that certainly werent cured, fully treated or even satisfactorily processed) his therapist said if he ever needed to come back, itd be a simple matter of scheduling for her again. Well fast forward a month, and shes fully booked out and unable to take "new" patients, and we had to do the entire intake process again. Okay, whatever, I kinda get it I guess. His new therapist is great-- when we can actually see her! Shes overbooked and we can almost never see her more than once every few weeks (when once a week and STABILITY is absolutely the baseline of what my kiddo needs right now) and TODAY that straw I mentioned before broke my camels back. We showed up at 11:02, two minutes late but no biggie. Sign in, get seated, no worries. 15 minutes go by... 20... Another woman gets up and asks the front desk whats going on, because shes been waiting there even longer than I have. After about five minutes we got to talking-- she wont even be seen today, and its her first appointment ever, and there was even a confused moment where one of the people wanted to penalize her for a no-show, all because the receptionist didnt properly check her in or give her her intake paperwork to fill out. Thats definitely my cue to go up and make sure Im actually checked in, especially since our therapist has never made us wait this long. After about two good minutes standing there waiting for two of them to stop giggling conspiratorially and actually help me, the (what I learned is the newest one) listens to my concern and says shell send the therapist an email to let her know were waiting. Fifteen more minutes, and she beckons me up. "There was a mishap getting you checked in", she says, "well have to reschedule you". She looked close to crying and honestly? Shes not the one I blame here-- shes new! Shes in training still, apparently! My focus is squarely on the veteran receptionist that was sitting RIGHT THERE the entire time, joking around and purposely ignoring me, who should have been, I dunno, actually training the newbie. And now my kid has to wait two more weeks for his over-booked therapist to be able to see him, and its already BEEN two weeks. My friend tells me this place is really expensive if you dont have Medicaid, which luckily I do. Im half-expecting a letter in a couple weeks penalizing me for a no-show. Well see. But new patients be warned. PS they have a "policy" of not giving ESA letters, which is actually ridiculous.