1 /5 Denice Melendez: I went about 2 weeks ago and had an appointment at 1pm for a haircut along with my sister. We called the day of the appointment to confirm but the lady who was going to cut our hair pushed it to 1:30pm. Which is fine, maybe she was busy, but I would have preferred if she were the one to reach out first and let me know. We arrive at the salon around 1:33pm and the lady was still doing someone else’s hair, so I assume that she was running behind her schedule. She did not even do my hair until 2:10pm because she was extremely behind and once she did do it, she brushed my DRY curly hair and cut it super fast. She did not take 5 minutes. She was taking her time with the customer before me but she did not take her time doing my hair. She rushed me out of the chair and said that she did not have time “to dry my hair” even though she did not put any water on it, only some hair oil. She did the same thing with my sister, the cut entirely rushed. We canceled an appointment we had that day in order to get our hair done, which was done horribly. When we left the salon, our hair was extremely fizzy and greasy because of the oil and the dry brushing. Now that I had time to straighten my hair, it looks extremely choppy and so uneven. I really hope this salon learns time management, customer service, and quality because it is the bare minimum in order to run a successful hair business. We made our appointment ahead of time, and it was a waste of our time and energy. I am embarrassed to go out like this. I put a piece of paper behind my hair so you can see how uneven and choppy it is. I am so disappointed. $30 wasted for both haircuts.
