Chris Hunt: I have been a patient of Dr Kim’s for the past two decades. She is the best primary care physician I’ve had the pleasure to know. Her move to Richland leaves a substantial void in western Washington. Highly recommend her!
Luis E Quiroa: I got my stitches out today. Kristen excellent job, she did gentle approach. I applaud her O.C.D. Of my health just excellent. In her hands I felt so safe!!!
Hava Kare: I like Dr Cayetano, who is personable and seems pretty sharp, but I dont get timely call-backs from her medical assistant. He seems rather lackadaisical about patients.
Maren Edwards: I have been seeing Anna for a year or so now for
Primary care. She is always very kind and listens to my concerns. I appreciate her genuine nature and trust her recommendations. Nice to have a doctor I feel like has my best interests and is easy to talk to.
Savagely Spun: Update on Review
If I could give a negative 5 stars I would. Not for the Drs but for office staff.
I have been sent a letter stating my continuing rude behavior to staff and my online harassment is grounds to terminate care. The letter came after posting the review below. I have never been rude to staff there! Ever! I have attached my chart note from this day of my last appointment. My Dr states I was a pleasant patient.
I think they did this because I told their office manager I have been tracking the mis scheduling, canceling appointments and poor billing practices to file a complaint with Medicare and my United Healthcare. Its a CYA for bad office management.
Considering the Cheif Communications Officer even reached out to me, stated she was going to call me and did not follow through on contact. I am pretty confident that this move is to avoid conflict with insurance companies.
Additionally they had me banned from the Benton City FB group. That is very interesting because the amount of support on that page was overwhelming. I had asked if anyone else was having this issue and over 20 people said yes. Many said they left the clinic and are driving to Prosser.
Everything people are saying about this office front desk staff is true. Everything they are saying about billing is accurate.
The Physicans are amazing. They dont stay long though and I dont blame them. Luckily I had already started looking for another Dr and scheduled an appt.
I have been a patient here for over 2 years. I have had appointments cancelled over 20x. I have been told to come in for illness at least 2x only to arrive to be told my appt is at another office. And dont get remotely upset when they mis schedule, they act like you have attacked them. I read the other reviews, that front desk staff is awful. They dont listen when you call in and after getting treated horribly every single time, people are going to get angry. I like my physician but the administration is sub par. I am on a fixed income and applied for charity in March. Was told in April I dont need f8nacial assistance due to Medicaid covering what Medicare wont. I dont have Medicaid coverage and tried to explain this. Well once again they did not listen and in May got a collections notice. Have tried to call repeatedly to get this rectified. Finally got someone on the phone who said they needed more info and didnt process the assistance application. They said they sent me a letter. No they didnt. I use my chart and send messages. They could of easily used my chart or sent an email. I understand now why the Drs dont stay here. My Dr says in my chart I have always been a pleasant patient. For me to finally get upset about poor scheduling after 20x says something. Be cautious when coming here and stay on top of your billing.
Rowan Gingery: The one star is for the pain management section and their lack of ethical medication consideration when canceling services with a patient which includes medicines with dangerous side effects if you cut cold turkey. Let me explain further and start off with Im autistic and severely adhd with several other factors included like not owning my own vehicle and having to rely on others for rides. Now I missed like 3? days. One for sure I completely forgot about cause I forgot to store it in my phone. Another one is that he canceled on me (same day as of appointment just hours away not an issue) so I had to reschedule and I needed to be done quickly due to running out of meds but my ride wasnt able to give me a ride on the day I was given so I had to do a same day cancelation just like he did to me. So I got it rescheduled. Then I went up to Seattle and had surgery in the ER room and missed my appointment the next day since I just had surgery. Instead of being understanding the pain management team will not talk to me only sent me a letter of their dismissal of me. When I called to ask about it they had the front desk do everything for them and at this point in time I dont want to come back if this is how you treat patients especially those with complications (like if you dont want poor people to just come to your clinic then dont have the insurance most poor people have that the government offers). So I asked for a courtesy offer for my medications for example like tramadol so I can find someone new without skipping my medications. One of the medicines is dangerous to cold stop its Pregabalin. Yeah if you stop this cold turkey you can get seizures plus Im also having to cold turkey the tramadol. This doctor and his team DO NOT care for their patients and their well being. The fact they can get away with causing harm to a patient is horrible and should be down right illegal. Now Im going to have to ask my regular doctor to see if theyll provide the pregabalin or help me cut off since the pain doctor and their team rather see me have a seizure. This is inhumane and cruel and I dont know if my regular doctor can assist with a courtesy refill since its not their department. There are too many scary variables to this that if a clinic decides to cut someone off they should have humane protocols in place so the patient does not suffer.
Also would not recommend transferring your records here I have tried for weeks to get things transferred with no result. I called my old place in Las Vegas to which they gave me time and dates of when they sent along with the fax number they used. The records place continued to deny to ever receive anything and even gave me other fax numbers to which I gave to my old doctors place. It got so bad the fact that the records department wouldnt do anything cause I cant help if one person says they did while the other didnt and the records place here wouldnt call them and talk to them themselves to resolve the issue. So I gave up and I do admit I have not seen my regular doctor in a hot moment cause Ive been so frustrated with this company
But the front desk staff and especially the person who does most of my referrals (I believe her name is but dont quote me Jessica?) Thank you for your assistance especially with the referrals there were a ton. Also thank you to... I apologize deeply since I know Im probably going to misspell this... Dr. Banerjee? For helping me find a lot of doctors I need and I know Im not an easy case. Also that you have not focused on my weight (unlike the last primary doctor I went to in this company but in Benton City) when I told you I have been to 3 weight loss doctors already all to whom said I needed to see an endocrinologist and actually got me out to a lot of doctors I need out here.
Now I do still have a gynecologist appointment coming up that were nice and rescheduled me for a new patient appointment from when I was in the hospital. But after all of this Im worried about how this will all turn out. This has been a war not in my favor.
