Kadlec Clinic - West Kennewick Primary Care - Kennewick (WA)

1 /5 Bessy Cisneros: If I could put zero stars I would. The secretaries have a very rude attitude. The doctors there dont care about the health of the children if you want a doctor for your child dont go to there. But more than anything, its the secretaries who make doctors look bad. They are not professional in their work. I feel very disappointed with this clinic that was very recognized. For something small I have to wait a whole month and we are barely in September and I have to wait until the end of the next month for an appointment. I would also like an apology for the way they treated me. I just put it in Gods hands.

5 /5 Adalita Daves: Matthew Palmblad and his staff are amazing and have been a godsend to me and my family. I always feel heard and understood. Takes the time to listen and is detrimental in keeping my specialists and meds straight for me. I cannot thank him enough for coordinating my care and meds. So happy to have found a PCP who actually cares about my wellbeing! Love that I can make appointments online and there is a lab in office.

5 /5 Tiara Wharton: We all know our healthcare system has been rough not only for seeking care but for healthcare workers too. I bring my 2 daughters to see Dr. Ofei and I see Stephanie Santos. The front desk is always so kind (ESPECIALLY JAY) and the nurses are always so helpful. I know the system is hard to work with but the people here are what make it better! Love this team and how hard they work for us!

2 /5 Samantha Coffland: If you’re looking for a doctor for yourself or kiddos, I’d recommend anywhere else. Fine when it first opened, worked great as an urgent care (they quickly took that option away though) but the office has changed. They’re always overbooked weeks, if not months out. They can never get us in when ill (the whole point of setting up a GP). I’m told to go to the ER or Urgent Care almost every time, who are then annoyed and rude to the patient for now acting as my primary. I will now take up hours, space, money, and resources from the hospital for a bad cold. I understand their frustration. Don’t bother leaving messages for the nurse staff either. You’ll never hear back.

5 /5 Tawni Hoffer: I have seen Stephanie Santos here at this clinic for many years now. She takes time to listen and I always leave there feeling like it was a great visit. She is very quick getting me any referrals I might need and has gone out of her way trying to get me special referrals I needed. Every single time I have asked questions through the Kchart I receive a prompt response. Sometimes by Stephanie herself and sometimes by Karina, her medical assistant, who is very proactive and great by the way! Two other family members now see Stephanie after hearing of my great experience there. I highly recommend this Clinic!