Franciscan Surgical Associates at St. Clare - Lakewood Thuy Bui: I came with my dad for his colonoscope. Everything was fine until the old nurse (I believe she was Chinese, short hair and old woman) came in. Super rude, attitude toward me and ignored whatever I said. When I asked her about my concern about my dad hypertension, she basically told me it was not my business to ask, I could only ask if she allowed me to, and only my dad could ask her (and only when she allowed). I was actually speechless, im not sure who she think she was, but I am the family member, I have all the legal right (on paper) to ask her about my concerns. And she kept that attitude, told me that i was just an interpreter, and I should do my job (????) that translated whatever she said. She was so mean that she didnt even believe that I translated everything to my dad, and rushed me to translate it. She had an accent and it took me some time to process and translate, im not a professional interpreter, and it was 6:30am. She had ruined my day. The reason I gave 3 stars because the rest of the staff was very friendly and nice. I wish I could file a complain about her, because of what I experienced.
St. Clare Specialty Center - Lakewood Michelle R: What is 24 business hours???
I requested to have my referral sent to a different facility, and the receptionist responded with that unclear explanation about “24 business hours.” That makes it even more frustrating because when dealing with medical referrals, patients need straightforward information—not vague wording that can be easily misinterpreted.
If the response time is actually up to three business days, they should just say that instead of using a confusing phrase that makes it sound like a quicker turnaround. It almost feels like they’re trying to make the wait seem shorter than it really is, which isn’t fair to patients who are trying to plan their care.
Kristy Walton, MD - Lakewood Heather Hasse: Dr. Walton listens to her patients, and understands as we age we have health issues. Dr.Walton explains everything in detail and doesn’t just push me out the door. Past doctors spend 2-5 minutes but she cares enough to listen and address any concerns i have about my health. I appreciate her kindness and her knowledge.
