Ruiz-Molleston Joy P MD - Lakewood (WA)

5 /5 John Jasper: I have been seeing them for over 12 yrs. and I love the professionals that work there. Sometimes it does take a bit to get in but with as many patients as they try to help thats to be expected. Its happened at every good medical facility Ive ever been in. The staff are very courteous and professional. I wouldnt want to go anywhere else. They have walk ins and appoinments that I really like. The aides and nurses are exceptionally nice. Wonderful Doctors Office.

1 /5 Sjd_ Vids: Was given this doctor as a PCP, and contacted them to schedule an appointment. On the phone, I was given the impression that the staff didnt care much, or was incompetent. Went to my first appointment anyways, at the address given. Entered the clinic all the way on Bridgeport Way (it was a drive for me) and went up to the office to discover the office was locked. Went to a neighboring office, and was told that this was a frequent problem, and then I was warned about using this provider. The receptionist for that office literally told me that I should find another doctor, and that we werent the only ones having issues, and that if we kept her, there would be way more. But, SHE gave me the address 8 miles away that Dr. Molleston apparently moved to. Go to this address, and its a shady location to begin with. Walk in, and were promptly greeted with incompetence from the receptionist and a RN. Theres absolutely no visible licensing or certifications. They did, however, have visible Jesus photos all over the office. When we asked about talking to someone about the way we were treated, we were told they would ask an admin--- but they never did. We waited 45 minutes in the waiting room past the appointment time before we gave up and decided that it wasnt worth it. During that 45 minutes, I listened to the RN advise a heart attack patient over the phone (advice that shouldnt be given, period) and then hang up and make fun of him with the receptionist. This doctor is SHADY, and were currently in the process of lodging two complaints against her, now.

2 /5 Michael Marstrom: Although the nursing staff was prompt and polite. Dr Molleston shows little respect for my symptoms and time. I have been a patient for nearly a year and I have never been seen at my appointment time. On average I see Dr Molleston an hour after my scheduled appointment. When she does see me my visit lasts approximately 3 minutes. I was referred to her back up doctor and he treated me in the same manner. He did not appear to hear any of my complaints, just looked at the medical chart and wrote a prescription. I felt very dehumanized. I wish they would see me as a real person rather than a cadaver in a gross anatomy class! DO NOT GO TO THIS CLINIC UNLESS YOU WANT TO SPEND SEVERAL HOURS OF YOUR DAY THERE AND BE TREATED LIKE A CASH MACHINE!

2 /5 Sean: I have consistently waited well over an hour after my appointment times to be seen. I had to return 3 times, following 3 blood draws to check for liver function due to the appropriate box not being marked. I was told I would get a call re: the last draw to inform me of my results..Never got the call..I got news that I have degenerative disk and joint disease but was not offered any suggestions for treatment. I find the staff all to be quite engaging and kind, but the care is definately something to be seen. Perhaps due to the significant drug user/ methadone/suboxone population that a client not suffering those issues is still treated as an addict...I got an x-ray of my knee and the results were sent immediately to Dr. Joy....I never got a phone call for me to come in and discuss the result...2 months passed and nothing..I reluctantely made the appointment...I will be transfering to a new doctor ASAP...I was not cared for other than great personalities..the care is by far the worst I have ever had....I was heard(maybe) but not listened to...Dont waste your time or your money.. BOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO

1 /5 fay Deang: My dads PCP is Joy Ruiz-Molleston from May 2016- September2016 but every time he comes in he dont see dr.joy majority of his visit he saw her PA who also lacks on interest in my dads health issue, my dad has been complaining about loosing weight in a span of 2-3 months hed lost 15-18lbs unintentionally but doctor ignored him, when he visited Doctor in June his weight was 158lbs then July 148lbs then August 143lbs. They also knew that my dad has hepatitis and they fail to treat that or even get him referred to a specialist. They dont listen to their patient all they do is keep on prescribing medication instead of taking time to check on the roots and resolve problem from there. We decided to switch my dads PCP November 2016 but it was already too late, the reason hes loosing weight drastically is because he had cirrhosis that lead to liver cancer my dad pass May 2017. When we switched my dad to the new PCP his doctor found out from the very first blood test during my dads first visit that his liver enzymes were elevated and on February they had done ultrasound and MRI confirming large tumors in his stomach, his liver is already enlarged if it werent from this new doctor we dont know how much longer my dad wouldve suffer and how much longer we will find out that my dad is terminally sick if he stayed in the care of Dr.Molleston. She dont have compassion with her patients and she doesnt take her profession seriously. All of my family were assigned to Dr.Molleston as her PCP but luckily we havent started seeing her and after what had happened to my dad we all switch to this amazing doctor. We are not going entrust our health to this doctor. And I definitely DO NOT recommend her to anybody.