One Medical Seniors: Central Tacoma - Tacoma (WA)

5 /5 VintageGal Armed with a Mind: Dr. Peoples is one of the best doctors that I have had. He takes the time to listen and explains things in terms that I understand. I like the concept of IORA, taking patients that are older and concentrating on the issues that can come up in older patients. Shelby is my Health Coach and shes great. A kind person. Curran in the front office has always been helpful. Im glad the I found IORA (now One Medical Seniors) via a friend who switched from her former doctor as well.

2 /5 Morgan Leiviska: I am so disappointed with the level of communication since switching away from Iora. Senior patients should be able to pick up a phone and talk to someone in their doctor’s office. It takes 45 minutes to get anyone on the phone and they have zero knowledge of the patients’ needs. The doctors and the staff have always been so caring and helpful. I will continue to bring my mother for that reason, but there will be more and more people suffering because of the awful excuse for an answering system they have implemented. You cannot contact your provider office directly at all. My mother had a panic attack while waiting on hold to simply find out what time her therapist appointment was supposed to be. These patients are already high stress and struggling with technology and mobility. They don’t need the added frustration of wading through sales pitch options and figuring out how to push numbers on their smartphone to try to wait on hold for 30-45 minutes to find out about their prescriptions or their appointments. It is an absolute shame. The doctors that we have seen have been 5 star above and beyond great. Good doctors are useless if you can’t get the office on the phone.

5 /5 gerald purkey: I wrote a glowing report for the Puyallup office, and now they are making me write another one for the Tacoma office. They are so nice that it makes me sick..LOL Seriously, all the One Medical offices and the One Medical at Home are the best Medical offices that I have ever dealt with. Being a Disabled person, they go out of their way to make me feel normal. They make sure that I am welcomed, and picked on (my choice) and I feel like family. I am never nervous to call for anything. Every call I have made has been answered with professionalism and calmness. If you are looking for a new Medical Office and are on Medicare, this is the office for you.

1 /5 Barry Fretwell: I am a patient. I had a covid shot and had a reaction and would like a simple conversation on the phone with my care provider. That is apparently a monumental task. Funny, I spoke with her on the phone before. The health coach is running interference and asked if I want to schedule an appointment in 3 weeks. On her reply it says they are available to speak on the phone.

1 /5 Jordan LaMontagne: If I could leave zero stars I would; After having an emergency appointment with my One Medical PCP in Seattle on a Saturday I was told I can go to this location and walk in to have my labs done on Monday. The two women at the front asked for my name and DOB but didn’t even check in the system and told me they couldn’t help me with an attitude. DO NOT GO HERE. stick to the seattle locations where they treat you like they actually care.