Master Tech Automotive - Richland Daniel Quinn: Well, I took my wifes 2010 mini cooper in to have the windows reprogrammed, and to sort out a random misfire that was intermittent, drove the vehicle in to the shop. Running on all four cylinders, the did a 240 point inspection, and estimated $3300.94 a new footwell module and programming $2000.00, compression restore oil compartment flushing, needs new spark plugs, a couple days later, i went to check up on the cooper, and was told, the intake, and the catalytic converter was completely plugged, massive carbon build up. But, before they told me that, will said the car was done, so I paid him the $3300.94 in cash. He then went to get the keys, after about to 10 minutes, my wife whi was expecting to drive her mini home all fixed, windows working, no miss firing. She came into the lobby, wondering why they took her mini back into the shop. It was then that they told us that the mini was only running on two cylinders, and just flushing the motor had damaged the intake and catalytic converter, anx then recommended a walnut cleaning for the intake, and a new catalytic out converter was recommended, I asked will how much that was, and he told me, $3700.00+ besides the $3300.94. I told him I couldnt afford more than what I already paid, the next morning the mini was towed to.my home, in pieces, missing bolts and screws, the catalytic converter, Un attached from the exhaust manifold, the new footwell module wasnt in the car. The old one was still in its place, no programming for windows, they still dont work, the sunroof which worked when I brought it in now doesnt work, the rear left barn door wont open now. And now the stereo which was perfect, when I brought it in, now the tuner wont work. The vehicle came back way more damaged, not running, they even charged me for power washing the motor compartment, which wasnt done either, and when I called them about all this damage. I was told to email Tom the owner, which after weeks hasnt even bothered to reply. Im now filing a criminal complaint against master tech with the richland police dept, along with contacting the attorney generals office. And filing a civil suit in the benton county superior Court. They did nothing but damage the vehicle, and dont want to speak to me when I contacted the by phone. Text,and email. This shop ripped my wife and me off for $3300.94, and only flushed the motor, full well knowing that n14 motor is widely not recommended because of severe damage to the intake. Valves, and damaging catalytic converter which bmw sells for $450.00 out the door, they were charging me $1700.00 for the converter and $900.00, to replace it, its only one hose type clamp in front, and three bolts in the rear of the converter, and also they said I had a faulty pcv valve. Which caused the massive carbon buildup. I wouldnt take a bicycle to their shop iffin it was free for life. Just sayin
