Providence Urgent Care - Spokane Valley - Spokane Valley (WA)

3 /5 N M: Three stars only due to the wait but understood because every person who came in beside us asked for a Covid test. Heather at the front was so kind and warm, she offered my partner warm blankets for her pain and water for both of us while we waited. She also kept updating us. Once we were brought back the nurse was less than warm, but under the staff shortages and pandemic I don’t blame her. The only sad part was my partner was in a significant amount of pain so a little kindness would have been appreciated. Once the dr came in he was fast and thorough, and sent us directly to Valley hospital due to the dire nature. The nurse who took my partner out to the car was very nurturing and kind. We appreciate the care.

1 /5 Kayla Baroch: Dont bother making an appointment because it doesnt mean anything at all. They claim its to "reserve your spot" but it doesnt. Their receptionist stated that if other people check-in before you, they get seen first. Which literally defeats the purpose of even saving a spot or making an appointment. This place is unorganized, slow and rife with incompetence. You know what they do send out timely? Your overinflated bill for garbage service.

2 /5 Britt Elaine: I would like to start off saying the doctors and nurses here are always amazing and super helpful. I feel the need to say this though because it made me feel extremely uncomfortable. I was going to the urgent care today and walked up to the front desk smiling and the lady working there looked at me with an angry expression and then looked away. So I walked up and she said something so I assumed she was speaking to me so I answered her not realizing she was talking to someone else through headphones. She then looked at me and said, “I am not talking to you and you need to take a step back, now.” Mind you, I am here because I don’t feel good and her attitude for this entire interaction was so rude. So I took a step back and another lady came over who was extremely kind and helpful. I believe customer service is super important (especially at a doctor’s office) and the interaction honestly just ruined my entire experience. Otherwise this has always been a fantastic place and I’ve never had any issues till this.

1 /5 Tj: I was trying to go to the other urgent care here in the valley and it was completely full so I decided to go to the providence one, the staff in the front were amazing, super nice and quick! Then I went into the waiting room. They started calling people back and then I noticed that they were now calling people back that came after me with just simple cold symptoms, now I crushed my finger in between a 20lb turkey and the bottom of my freezer… so hard that it broke a slash into my freezer. I was quite literally bleeding through my gauze sitting there trying not to think about the pain I was in. So someone finally comes out and says “tanka” and I asked her to repeat herself because sometimes my names hard to say but that is so far from my name considering there’s no “k” in it. Then the gentleman in the front let me know it was in fact me she was out there for, like come on man did you even actually try to pronounce it correctly. Then I get back there and she’s cutting off the bandage and she’s telling me I might have to take off my polish, at that point I let her know it was gel and that it only soaks off and she still told me to try rubbing these nail remover pads on my busted open bleeding finger and yes yes it did get into my cut, I went in for X-rays after that and came back to the next nurse bringing me Tylenol for my pain and she said it’s all they could give me, then when I started getting pissed due to the crap lack of care they then told me “oh and we also have Motrin” good to know they we’re purposely giving me crappy care at that point. After that all they said they were gonna do is rewrap it. I asked for a bandaid instead and as she was putting it on she squeezed my thumb, why would you ever do that I literally jumped up off the bed it was so unnecessary. After that I left with my discharge papers because i can offer myself better care at home. Oh and y’all’s sign that says “for when a bandaid isn’t enough” when you are driving in you should change it to “wasting your money and time to offer you worst care than you can offer yourself” lol will never be recommending this place even if it’s life or death I’d rather take the chance of losing someone to get actual care.