1 /5 Kristin Kimball: CAUTION!! Get your hair done at Roots salon at your own risk!! I attempted to get my hair cut and colored a couple weeks ago by Thom Costello.
Thom and I spoke at length about my cut and color before he started. For 3 hours he “worked”on my hair and then told me what I owed him. Surprised I said, aren’t you going to use foils to color my hair? His reply, “Oh foils are so expensive. I just gave you a reset this time. Let’s do your color next time”. Since we were already 3 hours into this appointment I agreed to this odd request.
Turns out Thom isn’t physically able to do hair anymore. He barely trimmed my ends, didn’t layer it at all by his own admission, and didn’t color it. He suddenly retired a couple days after he left my hair uncompleted and he refuses to refund my money.
I spoke to the owner of the salon whose only reaction was pity for Thom and his troubles and anger and aggression when I requested my money back. He said, “Just take the hit. Maybe one of my girls can get you on their schedule to fix your cut”. Aggressive and sexist in the same sentence. What an interesting approach to this situation.
He apparently misses the point that Thom was fraudently representing himself as a capable hair stylist while working in his salon and actively booking appointments while he was unable to hold a pair of scissors, and charging more than $200 for his “services”.
By the way, Thom still has an active online booking calendar.
